Blended-Learning Training Specialist (Technical Systems)

ASM Research, An Accenture Federal Services Company; Montpelier (VT); On-site; USD 72,000 - 88,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Training Specialist, Mid to design and deliver end-to-end training for users, support staff, and managers in a federal environment. You will perform needs analyses, define objectives, and develop blended curricula across instructor-led, virtual, and e-learning formats.

The role requires collaborating with product owners and IT teams to ensure training aligns with system changes and agile releases, while coordinating

Qualifications

• Bachelor's degree or equivalent work experience in education, training, HR, IT, or a related field.
• Typically 4–7 years of experience in technical training or instructional design.
• Proficiency with instructional design methodologies and adult-learning principles.
• Experience designing, developing, and delivering training for technical systems or complex processes.
• Strong communication, presentation, and facilitation skills.

Responsibilities

• Perform training needs analyses and define role-based learning objectives for diverse user groups such as end users, help desk, and technical staff.
• Design and develop blended training solutions including classroom/virtual courses, e-learning modules, simulations, exercises, job aids, and quick-reference guides.
• Convert complex technical concepts, workflows, and compliance requirements into clear, practical examples, scenarios, and case studies aligned to real program use cases.
• Create and maintain reusable templates, storyboards, and content standards to keep training consistent across courses, releases, and delivery channels.
• Configure and use learning management systems (LMS) to manage curricula, enrollments, automated assignments, and completion tracking, and to produce training metrics for stakeholders.
• Facilitate training events (in-person and virtual), manage learner engagement and discussions, and adjust delivery based on participant feedback and real-time observation.
• Evaluate training effectiveness using assessments, surveys, on-the-job performance checks, and adoption indicators; recommend and implement content and delivery improvements.
• Partner with product owners, system administrators, and project teams to keep training synchronized with system changes, agile releases, and deployment timelines.
• Support change-management activities by coordinating training schedules, communications, and readiness activities related to new system or process rollouts.

Skills

Instructional design

Adult learning principles

Training delivery

Stakeholder management

Communication

Education

Bachelor's degree in Education, Training, Human Resources, IT, or related field, or equivalent work experience.

Job description

ASM Research, An Accenture Federal Services Company is seeking a Training Specialist, Mid to design and deliver end-to-end training for users, support staff, and managers in a federal environment. You will perform needs analyses, define objectives, and develop blended curricula across instructor-led, virtual, and e-learning formats.

The role requires collaborating with product owners and IT teams to ensure training aligns with system changes and agile releases, while coordinating