Blended Case Manager

RHA Health Services, LLC; Town of Bethlehem (NY); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

PayActiv

Discount program

Paid time off

Health insurance

401(k) retirement savings

Job summary

RHA Health Services, LLC seeks a Blended Case Manager to support children and adults with intellectual and developmental disabilities, mental health, and substance use challenges. You will coordinate services, advocate for clients, and collaborate with community providers in Bethlehem, NY.

The role includes 24/7 on‑call coverage, charting, and securing entitlements while ensuring timely documentation and service plan development.

Qualifications

• Bachelor’s degree in a human services field or an Associate’s with 12 credits and two years in mental health/human services.
• Valid driver’s license is required.

Responsibilities

• Advocate for clients and help negotiate complex systems such as special education and social services.
• Assist clients in maintaining and accessing basic living needs and skills including employment, housing, food, medical care, and recreation.
• Provide crisis intervention and 24/7 on‑call case management support.
• Develop and revise client service plans, treatment plans, and individual crisis plans.
• Document progress, complete assessments, new admissions, medication records, incident reports, and other required paperwork.
• Assist clients in securing funding and entitlements for needed services.
• Collaborate with county Office of Mental Health/IPAS personnel and other service providers to assess client needs.
• Maintain accurate case records and meet charting timeframes.

Skills

Advocacy

Communication

Problem solving

Interpersonal skills

Team collaboration

Time management

Documentation

Education

Bachelor’s degree in human services or related field

Associate’s degree with 12 credits relevant to position + 2 years experience

Job description

Blended Case Manager

We are hiring for a Blended Case Manager in a regular position. The role supports children and adults with intellectual, developmental disabilities, mental health, and substance use challenges by utilizing community resources and services.

Key Responsibilities

• Advocate for clients and help negotiate complex systems such as special education and social services.
• Assist clients in maintaining and accessing basic living needs and skills, including employment, housing, food, medical care, and recreation.
• Provide crisis intervention and 24/7 on‑call case management support.
• Develop and revise client service plans, treatment plans, and individual crisis plans.
• Document progress, complete assessments, new admissions, medication records, incident reports, and other required paperwork.
• Assist clients in securing funding and entitlements for needed services.
• Collaborate with county Office of Mental Health/IPAS personnel and other service providers to assess client needs.
• Maintain accurate case records and meet charting timeframes.

Required Education and Experience

• Bachelor’s degree in a human services related field (e.g., sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education) OR Associate’s degree with 12 college credits relevant to the position and two (2) years of experience in the mental health/human services field.

Required Licenses and Certifications

• Valid driver’s license.

Competencies

• Access community resources for clients (medical, vocational, educational, employment).
• Excellent verbal and written communication.
• Problem solving and conflict resolution.
• Interpersonal skills and network development.
• Observational skills to detect changes in client mental and physical health.
• Team player and collaborator with community providers.
• Flexibility to provide 24/7 on‑call crisis services on a rotational basis.
• Time management and documentation skills.
• Adherence to company policies and procedures.
• Ability to meet basic work expectations.

Essential Job-Related Responsibilities

• Service plan development based on the client’s strengths and needs.
• Charting and documentation in compliance with charting requirements.
• Benefit acquisition and maintenance, including funding authorization and entitlement services.
• Participation in agency investigations.
• Other related duties as assigned.

Pay and Bonus

Pay: $20.00/hr

Sign‑on Bonus: $1,000 one‑time for new hires.

Additional Sign‑on Bonuses for full‑time employees: $250 after 90‑day probationary period, $250 after 6 months, $500 after 1 year.

Pre‑Employment Screening

Criminal background check, name checks against OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities; drug testing; education and credential verification; proof of employment history or references as required. Positions that require driving entail proof of driver’s license, insurance, and vehicle.

Benefits

• Payactiv: early access to earned wages.
• Employee perks and discount program.
• Paid Time Off for full‑time employees.
• Health/Insurance for full‑time employees.
• 401(k) retirement savings program.
• Well‑being programs: physical, emotional, and financial chronic disease management for qualifying employees.
• Free CPR, first aid, and job‑specific training opportunities.

Equal Employment Opportunity Statement

RHA is an equal opportunity employer and provides reasonable accommodation to qualified employees with protected disabilities in accordance with applicable laws.