Bldg Tech Support GR 5-12 - 229 Days

Bentonville Schools; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Bentonville Schools is seeking a Building Tech Support GR 5-12 to install, maintain, troubleshoot and repair all assigned district hardware and software systems, under the general supervision of the Director of Technology.

The role will assist district staff and students with installation, configuration and ongoing usability of hardware and software, provide daily operations and systems support, travel to school locations, and track inventory in the district helpdesk/asset management system.

Qualifications

• High School diploma or equivalent.
• Industry certifications preferred (CompTIA, Microsoft, HP, Dell, Cisco).
• Motor Vehicle Operator's License or ability to provide own transportation.
• Verified successful experience installing, configuring, and troubleshooting PC, laptop, and mobile hardware/software.

Responsibilities

• Assist district staff and students with installation, configuration and ongoing usability of hardware and software
• Offer daily operations and systems support to staff and students
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist staff and students with hardware/software problems and answer their questions
• Track inventory and work progress in district helpdesk/asset management software
• Performs other related tasks as assigned.

Skills

PC hardware

Laptop/Tablet hardware

Windows configuration/troubleshooting

Customer service

Communication skills

Remote/phone support

Team collaboration

Patience

Education

High School diploma

Industry certifications (CompTIA, Microsoft, HP, Dell, Cisco)

Tools

Helpdesk software

Asset management software

Job description

Position Purpose

Under the general supervision of the Director of Technology, to install, maintain, troubleshoot and repair all assigned district hardware/software systems.

Building Tech Support GR 5-12

Position Purpose

Under the general supervision of the Director of Technology, to install, maintain, troubleshoot and repair all assigned district hardware/software systems.

Essential Performance Responsibilities

• Assist district staff and students with installation, configuration and ongoing usability of hardware and software
• Offer daily operations and systems support to staff and students
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist staff and students with hardware/software problems and answer their questions
• Track inventory and work progress in district helpdesk/asset management software

Additional Duties

Performs other related tasks as assigned.

Equipment

Uses personal computers, scanners, printers and related equipment.

Travel Requirements

Travel to school district locations to repair hardware, install software and assist end users.

Knowledge, Skills And Abilities

• Excellent interpersonal skills
• Patience and a genuine interest in helping people
• Ability to excel as part of a team
• Interest and passion for technology
• Possession of excellent oral and written communication skills
• Experience with PC, laptop, and/or tablet computer hardware
• Experience with installing, configuring, and troubleshooting Windows

Physical and Mental Demands, Work Hazards

Works in standard office and school building environments.

Qualifications Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High School diploma.
• Industry certifications preferred (CompTIA, Microsoft, HP, Dell, Cisco)
• Motor Vehicle Operator's License or ability to provide own transportation.
• Verified successful experience installing, configuring, and troubleshooting PC, laptop, and mobile hardware/software.