#750- Technology Support Technician

Ingram Independent School District; Ingram (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Ingram Independent School District seeks a Technology Support Technician to perform on-site installation and maintenance of computers, network and software applications across the district and at the campus level, responding to work orders by diagnosing and repairing hardware.

The role requires a high school diploma or GED, 3 years of experience, and knowledge of workstation setup, hardware/software, and network cabling.

Qualifications

• High school diploma or GED required.
• 3 years of experience installing, maintaining, and repairing computers and peripherals.
• Knowledge of workstation setup, hardware, and software.

Responsibilities

• Install, configure, maintain, and upgrade computers and peripherals across the district.
• Provide technical assistance to users of computers and software.
• Install and configure application and operating system software and upgrades.
• Assist with installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
• Organize and distribute technology-based materials for classroom use.

Skills

Workstation setup

Hardware & software

Install/maintain computers

Network cables & hardware

Diagnose & repair

Education

High school diploma or GED

Job description

Job Title

Technology Support Technician

Reports to

Technology Director

Primary Purpose

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing network and computer hardware.

Qualifications

Education / Certification

High school diploma or GED

Special Knowledge / Skills

• Knowledge of computer workstation setup
• Knowledge of computer hardware and software applications
• Ability to install, maintain, and repair computers and peripherals
• Ability to install and maintain network cables and hardware
• Ability to diagnose problems and perform repairs

Experience

__3__ years of work experience installing, maintaining, and repairing computers and peripherals

Major Responsibilities and Duties

Technical Support

• Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
• Provide technical assistance to users of computers, instructional equipment, and software.
• Install and configure application and operating system software and upgrades.
• Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
• Assist with the organization and distribution of technology-based material for classroom use.

Equipment Repair and Maintenance

• Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.
• Remove old equipment and perform data migration to new machines.
• Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
• Maintain accurate records of time and materials required to perform repairs and service.
• Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
• Identify, request, and control the inventory of repair parts.

Other

• Compile, maintain, and file all physical and computerized reports, records, and other documents.
• Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
• Comply with all district and campus routines and regulations.
• Follow district safety protocols and emergency procedures.
• Respond to after-hours emergencies as needed.

Supervisory Responsibilities

None.

Mental Demands/Physical Demands/Environmental Factors

Tools / Equipment Used

Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van

Posture

Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion

Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting

Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)

Environment

Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be on-call 24 hours a day.

Mental Demands

Work with frequent interruptions; maintain emotional control under stress

Location

Ingram Tom Moore High School