Headquarters Technician

International Leadership of Texas; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

International Leadership of Texas seeks an on-site IT Technician to install and maintain computer equipment and network systems district-wide. You will diagnose and repair hardware and respond to work orders for campus sites.

Requirements include a high school diploma or GED and a valid driver’s license, with technical certifications considered a plus. Join a district-focused team maintaining classroom technology and ensuring reliable operations.

Qualifications

• High school diploma or GED required.
• Clear and valid driver’s license required.
• Technical certifications are a plus.

Responsibilities

• Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district.
• Provide technical assistance to users of computers, instructional equipment, and software.
• Install and configure application and operating system software and upgrades.
• Assist with installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
• Assist with organization and distribution of technology-based materials for classroom use.
• Diagnose and repair network connectivity and hardware issues, including printers and PCs.
• Maintain accurate inventory of hardware, software, and other equipment at assigned sites.

Skills

Network troubleshooting

PC setup and maintenance

Hardware repair

Cable installation

Customer support

Education

High school diploma or GED

Valid driver’s license

Technical certifications a plus

Job description

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing network and computer hardware.

Qualifications:

Education/Certification:

• High school diploma or GED
• Clear and valid driver’s license
• Various technical certification a plus

Special Knowledge/Skills:

• Knowledge of computer workstation setup (identify requirement–i.e., Novell workstation)
• Knowledge of computer hardware and software applications
• Ability to install, maintain, and repair computers and peripherals
• Ability to install and maintain network cables and hardware
• Ability to diagnose problems and perform repairs

Experience:

• One year of work experience installing, maintaining, and repairing computers and peripherals

Major Responsibilities and Duties:

Technical Support

1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.

2. Provide technical assistance to users of computers, instructional equipment, and software. 3. Install and configure application and operating system software and upgrades.

4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.

5. Assist with the organization and distribution of technology-based material for classroom use.

Equipment Repair and Maintenance

6. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.

7. Remove old equipment and perform data migration to new machines.

8. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.

9. Maintain accurate records of time and materials required to perform repairs and service.

10. Ensure technology equipment in classrooms, instructional labs, and campus administrative offices meet the district standard of safe student instructional and staff working environment.

11. Analyze, resolve, or report complex PC and peripheral LAN/WAN connectivity failures/issues to the appropriate personnel.

12. Configuring PC, touchscreen devices, and other technology equipment to district wireless LAN.

13. Provide excellent customer technical and non-technical communication with follow-up/follow-through techniques.

14. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).

15. Identify, request, and control the inventory of repair parts.

Other

16. Compile, maintain, and file all physical and computerized reports, records, and other documents.

17. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.

18. Comply with all district and campus routines and regulations.

19. Follow district safety protocols and emergency procedures.

20. Respond to after-hours emergencies as needed.

Additional Duties

21. Any and all other duties as assigned by immediate supervisor.

Supervisory Responsibilities

None

Mental Demands/Physical Demands/Environmental Factors

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van

Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)

Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent district wide travel; May be required to be on-call 24 hours a day.

Mental Demands: Work with frequent interruptions; maintain emotional control under stress

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.