Biotech Service Product Manager - MALDI-TOF

Shimadzu Scientific Instruments, Inc.; Columbia (MD); On-site; USD 129,000 - 132,000; Full time

Benefits offered by this job

Day 1 Benefits

Competitive Salary

Retirement Benefits

Tuition Assistance

Health Benefits

Paid Time Off

Short-term Disability

Life Insurance

Work Flexibility

Job summary

Shimadzu Scientific Instruments is seeking a Service Product Manager to lead biotech service activities for MALDI-TOF mass spectrometry and PPSQ protein sequencers. You will guide field service personnel, coordinate with cross-functional teams, and drive service strategy across product lifecycles in the Columbia, MD area.

The role requires a technical background in mass spectrometry and biological instrumentation, along with leadership experience and travel flexibility.

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Biotechnology, Biology, Engineering, or related discipline.
• Minimum five years of instrument repair experience.
• Minimum three years of supervising technical personnel.
• Strong knowledge of mass spectrometry and protein analysis instrumentation.
• Experience troubleshooting, maintaining, and installing analytical instrumentation.
• Experience training and developing technical personnel.
• Ability to travel as needed.

Responsibilities

• Provide technical leadership for repair, maintenance, and installation of Shimadzu products.
• Lead and support service personnel to ensure high-quality service.
• Evaluate and train service staff; perform performance evaluations.
• Provide technical support, documentation, and guidance for installations and repairs.
• Document service activities and report findings; suggest improvements.
• Manage Dynamics 365 Field Service functions for products.
• Collaborate on product launches to prepare service requirements.
• Monitor parts inventory and stocking strategies.
• Ensure proper use of work order tracking and dispatch systems.
• Develop departmental business plans, revenue goals, and staffing needs.
• Support reporting and administrative activities.
• Travel to support customers and field personnel.

Skills

Mass spectrometry

Protein analysis

Leadership

Troubleshooting

Customer support

Education

Bachelor's degree in Chemistry/Biochemistry/Biology/Engineering

Tools

Dynamics 365 Field Service

Job description

Shimadzu Scientific Instruments is seeking a Service Product Manager to lead biotech service activities for MALDI-TOF mass spectrometry and PPSQ protein sequencers. You will guide field service personnel, coordinate with cross-functional teams, and drive service strategy across product lifecycles in the Columbia, MD area.

The role requires a technical background in mass spectrometry and biological instrumentation, along with leadership experience and travel flexibility.