GC/MS Service Product Manager - Technical Lead

LabRulez

Columbia (MD)

On-site

USD 129,000 - 132,000

Full time

8 days ago

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Benefits offered by this job

Health benefits

401K match

Paid time off

Job summary

Shimadzu Scientific Instruments is seeking a Service Product Manager to lead GCMS service operations, repair, maintenance, installation, and support across the product lifecycle. You will guide field personnel, collaborate with Service, Technical Support, Marketing, and Sales teams, and help ensure consistent, high-quality service for customers worldwide.

You will work to improve service processes, plan resources, and travel as needed to support customers and team objectives.

Qualifications

Bachelor's degree in Chemistry or related field required.
Minimum 5 years of instrument repair experience.
Minimum 3 years supervising technical personnel.
Strong leadership, organizational, and customer service skills.
Experience with GCMS instrumentation and service processes is required.

Responsibilities

Provide technical leadership for repair, maintenance, troubleshooting, and installation of GCMS instruments.
Lead and mentor service personnel to deliver high-quality service and customer satisfaction.
Assess skills of service staff and identify training needs; support evaluations.
Provide customers and technicians with guidance and documentation for repairs and installations.
Document service activities and report findings; suggest improvements.
Manage Dynamics 365 Field Service functions for service types and pricing.
Collaborate with Marketing on product launches to ensure service requirements are met.
Monitor inventory levels and stocking strategies.