GCMS Product Specialist - Technical Marketing & Training

LabRulez; Columbia (MD); On-site; USD 89,000 - 91,000; Full time

Benefits offered by this job

Day 1 Benefits

401K Matching

Profit Sharing Program

Tuition Assistance

Life Insurance

Short-term Disability

Casual Dress

Job summary

Shimadzu Scientific Instruments is seeking a motivated Product Specialist to join our team focused on GCMS products. You will create technical marketing materials, provide training, and offer installation and maintenance support for GCMS operations, while collaborating with Marketing, Sales, Service, and regional staff.

You will engage directly with clients, address their needs, and help enhance product positioning with high-quality, timely support. Willingness to travel is expected.

Qualifications

• Bachelor’s degree in a life science field; a higher‑level degree is strongly preferred.
• Minimum of two years of experience in technical applications or method development with GCMS.
• Experience in maintenance and repair of analytical instrumentation; marketing and sales experience are highly desirable.
• Strong attention to detail, exceptional customer service skills, and a dependable work ethic.
• Willingness to travel, including occasional overnight stays.

Responsibilities

• Serve as a technical resource for GCMS products and technologies, developing and maintaining expertise in instrumentation, software, applications, and their use across relevant markets.
• Provide technical and marketing support to the sales team by developing demonstration strategies, presenting products to prospective and current customers, and translating technical knowledge and customer needs into effective sales support tools.
• Create and maintain sales support resources, including presentations, product materials, feature/benefit analyses, competitive information, positioning strategies, and application-focused documentation for assigned products.
• Gather and analyze competitive and market information to identify customer needs, competitive solutions, and opportunities for hardware, software, and application development.
• Support the introduction and positioning of new technologies by evaluating market requirements and recommending appropriate hardware, software, and application solutions.
• Develop and deliver technical training for customers and Shimadzu employees through presentations, demonstrations, and hands‑on application activities.
• Share technical and market knowledge through customer demonstrations, internal and external training, and hands‑on activities in the application laboratory.

Skills

Phone Support

Training

Instrument-GCMS

Education

Bachelor's degree in life science

Advanced degree preferred

Job description

Shimadzu Scientific Instruments is seeking a motivated Product Specialist to join our team focused on GCMS products. You will create technical marketing materials, provide training, and offer installation and maintenance support for GCMS operations, while collaborating with Marketing, Sales, Service, and regional staff.

You will engage directly with clients, address their needs, and help enhance product positioning with high-quality, timely support. Willingness to travel is expected.