Senior Service Product Manager, GC/MS Instruments

Shimadzu Scientific Instruments; Columbia (MD); On-site; USD 129,000 - 133,000; Full time

Benefits offered by this job

Health Benefits

401K & Profit-Sharing

Paid Time Off

Tuition Assistance

Job summary

Shimadzu Scientific Instruments in the United States is seeking a Service Product Manager to provide technical and operational leadership for service, repair, and support on Gas Chromatography/Mass Spectrometry (GCMS) instrumentation. You will lead and support assigned service personnel to ensure high-quality service throughout the product lifecycle.

You will work closely with Service, Technical Support, Marketing, Sales and other Shimadzu teams to support field personnel, strengthen service

Qualifications

• Bachelor's degree in Chemistry or related field.
• Minimum 5 years instrument repair experience.
• Minimum 3 years supervising technical personnel.
• Strong technical knowledge of GC/MS instrumentation and related service.
• Ability to troubleshoot, repair, maintain, and support installation of analytical instrumentation.
• Experience training, mentoring and developing technical personnel.
• Strong leadership, organizational, and customer service skills.
• Ability to travel as needed to support customer and company requirements.

Responsibilities

• Provide technical leadership for repair, maintenance, troubleshooting, and installation of assigned Shimadzu products.
• Lead, mentor, and support service personnel to promote high-quality service delivery and customer experience.
• Evaluate technical skills of service personnel and assist with training and performance evaluations.
• Provide customers and Shimadzu personnel with technical support, documentation, and guidance for repairs, maintenance and installations.
• Ensure repairs and service activities are documented and report product/process improvements.
• Manage Dynamics 365 Field Service functions, including service types and service agreement pricing.
• Collaborate with Marketing on new product introductions to prepare service requirements and pricing.
• Travel as needed to support customers, field personnel, and company requirements.

Skills

Leadership

Troubleshooting

Customer service

Education

Bachelor's degree in Chemistry or related field

Tools

Dynamics 365 Field Service

Job description

Shimadzu Scientific Instruments in the United States is seeking a Service Product Manager to provide technical and operational leadership for service, repair, and support on Gas Chromatography/Mass Spectrometry (GCMS) instrumentation. You will lead and support assigned service personnel to ensure high-quality service throughout the product lifecycle.

You will work closely with Service, Technical Support, Marketing, Sales and other Shimadzu teams to support field personnel, strengthen service