Biotech Portuguese-Speaking Customer Support — Relocation Included

Employers from Greece; United States; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries/yr

Relocation Package

Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie seeks a Portuguese-speaking Customer Service Representative to support clients in the biotechnology sector. The role involves handling inquiries via phone, email, and chat, and delivering accurate information about products and services.

You will work with cross-functional teams to resolve issues, maintain confidentiality, and ensure excellent customer experiences while expanding product knowledge in a fast-paced biotechnological environment.

Qualifications

• Fluency in Portuguese and English, both written and spoken.
• Prior experience in customer service, preferably in biotechnology or life sciences.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to handle sensitive information and maintain confidentiality.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong problem-solving abilities and willingness to learn about products and industry trends.

Responsibilities

• Deliver high-quality customer service to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with product information, orders, product availability, and troubleshooting.
• Collaborate with internal teams to resolve complex issues and enhance the customer experience.
• Provide accurate and timely responses while ensuring compliance with industry standards and regulations.
• Maintain updated knowledge about biotech products and industry advancements.
• Document customer interactions and feedback for continuous service improvement.
• Promote a positive customer experience by building relationships and demonstrating product expertise.

Job description

Patrique Mercier Recruitment By Nellie seeks a Portuguese-speaking Customer Service Representative to support clients in the biotechnology sector. The role involves handling inquiries via phone, email, and chat, and delivering accurate information about products and services.

You will work with cross-functional teams to resolve issues, maintain confidentiality, and ensure excellent customer experiences while expanding product knowledge in a fast-paced biotechnological environment.