Portuguese-Speaking Finance Customer Support Specialist - Relocation Covered

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries

Relocation Package

Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Portuguese-speaking Customer Service Representative for the Finance sector to support Portuguese-speaking clients across phone, email, and chat channels. You will handle inquiries about accounts, products, and services with a focus on accuracy and confidentiality.

The ideal candidate is bilingual (Portuguese and English), has prior customer service experience, and is comfortable with financial information.

Qualifications

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the finance or banking sector.
• Proficiency in customer service software and MS Office.

Responsibilities

• Deliver high-quality customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to their financial accounts, products, and services.
• Provide support in resolving customer complaints and issues, ensuring a smooth and satisfactory resolution.
• Maintain up-to-date knowledge of financial products and services offered by the company.
• Document all customer interactions accurately and update customer records as necessary.
• Collaborate with internal teams to address complex inquiries and improve customer experience.
• Adhere to company policies and regulations while maintaining confidentiality.

Skills

Portuguese fluency

English proficiency

Customer service experience

Communication skills

Discretion

Attention to detail

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking a Portuguese-speaking Customer Service Representative for the Finance sector to support Portuguese-speaking clients across phone, email, and chat channels. You will handle inquiries about accounts, products, and services with a focus on accuracy and confidentiality.

The ideal candidate is bilingual (Portuguese and English), has prior customer service experience, and is comfortable with financial information.