Biotech Lab IT Engineer – Research Systems & Support

Synectics Inc.; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Synectics Inc. is seeking a Lab IT Services Engineer in San Diego to support the lab computing environment within a state‑of‑the‑art biomedical research center.

You will build and onboard specialized computing platforms, install scientific applications, and tailor configurations to meet stringent scientific and security requirements. The role requires hands‑on Windows troubleshooting for lab equipment, experience with biotech instrumentation, and familiarity with endpoint management tools.

Qualifications

• Degree in computer science or equivalent work experience.
• Hands-on troubleshooting and support for Windows (Win10/Win11/Win11IoT) systems.
• Experience in Biotech or Biopharma relating to scientific instrumentation, software, and systems.
• Experience with scientific instruments and related hardware/software.
• Experience with endpoint management software (Altiris, Simple Help).
• Familiarity with Single Sign-On platforms (Imprivata).
• Strong customer service attitude and solution orientation.
• Excellent communication skills in English.

Responsibilities

• Provide support to the lab computing environment with uninterrupted service.
• Build, onboard and manage computing platforms for scientific use.
• Onboard new PCs/workstations to requested specs and integrate with network.
• Install and configure operating software and scientific applications.
• Configure system software to meet scientific demands and security guidelines.
• Create, track and close service tickets with professional service levels.
• Ensure adherence to RX quality standards and processes.

Skills

Windows troubleshooting

Biotech experience

Instrument software

Endpoint management

Single Sign-On

Customer service

Scripting

Communication

Education

Computer science degree

Tools

Altiris

SimpleHelp

Imprivata

Job description

Synectics Inc. is seeking a Lab IT Services Engineer in San Diego to support the lab computing environment within a state‑of‑the‑art biomedical research center.

You will build and onboard specialized computing platforms, install scientific applications, and tailor configurations to meet stringent scientific and security requirements. The role requires hands‑on Windows troubleshooting for lab equipment, experience with biotech instrumentation, and familiarity with endpoint management tools.