Biotech Inside Sales & Customer Engagement Lead (Remote)

ProSearch; United States; Remote; USD 76,000 - 96,000; Full time

Job summary

ProSearch is seeking a Sales Engagement Specialist to support two Territory Managers and act as a crucial link between customers, prospects, and the sales team. The role blends inside sales, sales support, customer engagement, lead development, and account coordination.

You’ll learn about customer needs, identify opportunities, and help maintain relationships and sales activity. This position is remote in the United States and offers exposure to the biotech/life sciences space.

Qualifications

• Education or professional experience in biology, biochemistry, molecular biology, biotechnology, life sciences, or a related field.
• Experience in sales, inside sales, sales support, customer service, or another customer-facing role.
• Comfortable speaking with customers and prospects over the phone.

Responsibilities

• Support two Territory Managers with customer outreach, lead follow-up, and account activity.
• Serve as a friendly and knowledgeable point of contact for customers and prospective customers.
• Reach out to new and existing customers by phone and email.
• Learn about customer needs and help identify potential products, solutions, or sales opportunities.
• Qualify leads and gather information for Territory Managers.
• Help develop new customer relationships and increase engagement within existing accounts.
• Follow up on sales initiatives, campaigns, inquiries, and prospective opportunities.
• Maintain accurate customer and sales activity information in internal systems.
• Coordinate closely with Territory Managers to ensure customers receive timely follow-up and support.
• Quickly learn technical products and communicate information in a clear, approachable way.

Skills

Customer engagement

Lead development

Account coordination

Phone outreach

Remote work

Two Territory Managers support

Education

Biology / Life Sciences background

Job description

ProSearch is seeking a Sales Engagement Specialist to support two Territory Managers and act as a crucial link between customers, prospects, and the sales team. The role blends inside sales, sales support, customer engagement, lead development, and account coordination.

You’ll learn about customer needs, identify opportunities, and help maintain relationships and sales activity. This position is remote in the United States and offers exposure to the biotech/life sciences space.