Biotech Customer Success & Sales Specialist

Vmrd, inc; Pullman (WA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

paid time off

paid holidays

retirement plan

and other company-sponsored benefits

Job summary

VMRD, Inc. in Pullman, WA is seeking a Customer Development Specialist to be the frontline voice for customers and prospects.

The role focuses on delivering a positive customer experience, solving problems quickly, and building brand loyalty through strong communication and self-motivation. The position handles orders, quotes, and inquiries via multiple channels, with responsibilities including international shipments, ERP record management, and ongoing customer education on diagnostic products

Responsibilities

• Processes orders and quotes via phone calls, emails, LIMS, and web channels
• Prepare customs forms and other documents for international shipments
• Creates and maintains customer accounts in ERP software; nurtures long-lasting customer relationships
• Assists customers (internal and external) with general and technical inquiries, provides education on diagnostic products and services
• Ensures accurate and timely delivery of orders in compliance with company policies and regulatory requirements
• Manages invoicing, billing adjustments, returns and refunds
• Responds to and routes customer complaints and technical support cases
• Acquires and maintains an understanding of VMRD's diagnostic and testing service portfolios; continuously keeps aware of new product/testing services availability and applications
• Maintains order and shipment records-both digital and physical; performs various shipping and receiving duties when needed
• Other duties as assigned by manager

Tools

LIMS

ERP software

Job description

VMRD, Inc. in Pullman, WA is seeking a Customer Development Specialist to be the frontline voice for customers and prospects.

The role focuses on delivering a positive customer experience, solving problems quickly, and building brand loyalty through strong communication and self-motivation. The position handles orders, quotes, and inquiries via multiple channels, with responsibilities including international shipments, ERP record management, and ongoing customer education on diagnostic products