Customer Development Specialist (BioTech)

VMRD, Inc.; Pullman (WA); On-site; USD 29,000 - 34,000; Full time

Job summary

VMRD, Inc. in Pullman, WA is seeking a Customer Development Specialist for front-line customer interactions. You will be the voice and personality of the brand, delivering a positive experience, solving problems quickly, and building loyalty.

As a full-time, non-exempt team member in Sales and Marketing, you will handle orders, education on diagnostic products, inquiries, and collaboration with internal teams to ensure accurate orders and customer satisfaction.

Qualifications

• Must have strong communication and interpersonal skills.
• Ability to deliver a positive customer experience and solve problems quickly.
• Self-motivated with a customer-first mindset.

Responsibilities

• Processes orders and quotes via phone, email, LIMS, and web channels
• Prepares customs forms and documents for international shipments
• Creates and maintains customer accounts in ERP; nurtures relationships
• Assists customers with general and technical inquiries and product education
• Ensures accurate, timely delivery of orders per policies and regulations
• Manages invoicing, billing adjustments, returns and refunds
• Responds to and routes customer complaints and technical support cases
• Gains and maintains an understanding of VMRD's diagnostic/testing services
• Keeps order and shipment records; supports shipping/receiving as needed
• Performs other duties as assigned by manager

Skills

Customer service

Communication

Problem solving

Job description

Company: VMRD, Inc., Pullman, WA

Job Title: Customer Development Specialist

Type: FT, Non-Exempt

Sales and Marketing

Job Summary

This position is responsible for being the frontline contact for VMRD. They are the primary voice and personality through which customers and prospects interact with VMRD. The primary goal of this position is to deliver a positive customer experience, solve problems quickly, and build brand loyalty. The position requires an ability to exercise self-motivation and exhibit strong communication skills.

Company: VMRD, Inc., Pullman, WA

Job Title: Customer Development Specialist

Type: FT, Non-Exempt

Department:

Sales and Marketing

Job Summary

This position is responsible for being the frontline contact for VMRD. They are the primary voice and personality through which customers and prospects interact with VMRD. The primary goal of this position is to deliver a positive customer experience, solve problems quickly, and build brand loyalty. The position requires an ability to exercise self-motivation and exhibit strong communication skills.

Pay Range

$21.00-$25.00 per hour

Benefits

Medical, dental, and vision insurance; paid time off; paid holidays; retirement plan; and other company-sponsored benefits.

Duties And Responsibilities

• Processes orders and quotes via phone calls, emails, LIMS, and web channels
• Prepare customs forms and other documents for international shipments
• Creates and maintains customer accounts in ERP software; nurtures long-lasting customer relationships
• Assists customers (internal and external) with general and technical inquiries, provides education on diagnostic products and services
• Ensures accurate and timely delivery of orders in compliance with company policies and regulatory requirements
• Manages invoicing, billing adjustments, returns and refunds
• Responds to and routes customer complaints and technical support cases
• Acquires and maintains an understanding of VMRD's diagnostic and testing service portfolios; continuously keeps aware of new product/testing services availability and applications
• Maintains order and shipment records-both digital and physical; performs various shipping and receiving duties when needed
• Other duties as assigned by manager

Background Check, Education Verification, Work Authorization

Salary: $21.00 - $25.00 per hour