B2B Customer Service & Orders Specialist

MVE Biological Solutions US, LLC; Ball Ground (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

MVE Biological Solutions US, LLC is seeking a Customer Service Representative to act as the primary liaison between customers and the company, processing orders and handling inquiries to ensure a superior customer experience. You will resolve issues across departments, maintain documentation, and support returns and policy communication.

The role requires 5+ years in customer service operations, proficiency with Microsoft Office and ERP systems, and strong communication skills.

Qualifications

• Minimum of 5 years in: Customer Service Call Center Operations, Phone Support, Sales Support, Service Support, Sales Administration.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel.
• Strong typing, spelling and grammar skills.
• Some college coursework or relevant customer service certifications.
• Experience with order processing or ERP systems.
• Experience in manufacturing or distribution environments.
• Knowledge of order management and fulfillment processes.
• Spanish language proficiency.

Responsibilities

• Respond to customer communications via phone, email, and other channels.
• Identify customer needs and provide timely, accurate solutions.
• Process and manage customer orders from receipt through completion.
• Provide information regarding products, pricing, promotions, and services.
• Investigate, document, and resolve customer complaints and service issues.
• Maintain accurate customer records in company systems.
• Review and authorize product returns per policy.
• Document all customer interactions and transactions.
• Collaborate with cross-functional teams to deliver exceptional customer experiences.
• Meet established performance, quality, and development goals.
• Participate in ongoing training and professional development.

Skills

Customer service

Communication

Problem solving

Multitasking

Spanish language

ERP systems

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

PowerPoint

JD Edwards (JDE)

Job description

MVE Biological Solutions US, LLC is seeking a Customer Service Representative to act as the primary liaison between customers and the company, processing orders and handling inquiries to ensure a superior customer experience. You will resolve issues across departments, maintain documentation, and support returns and policy communication.

The role requires 5+ years in customer service operations, proficiency with Microsoft Office and ERP systems, and strong communication skills.