Customer Development Specialist (BioTech)

Vmrd, inc; Pullman (WA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

paid time off

paid holidays

retirement plan

and other company-sponsored benefits

Job summary

VMRD, Inc. in Pullman, WA is seeking a Customer Development Specialist to be the frontline voice for customers and prospects.

The role focuses on delivering a positive customer experience, solving problems quickly, and building brand loyalty through strong communication and self-motivation. The position handles orders, quotes, and inquiries via multiple channels, with responsibilities including international shipments, ERP record management, and ongoing customer education on diagnostic products

Responsibilities

• Processes orders and quotes via phone calls, emails, LIMS, and web channels
• Prepare customs forms and other documents for international shipments
• Creates and maintains customer accounts in ERP software; nurtures long-lasting customer relationships
• Assists customers (internal and external) with general and technical inquiries, provides education on diagnostic products and services
• Ensures accurate and timely delivery of orders in compliance with company policies and regulatory requirements
• Manages invoicing, billing adjustments, returns and refunds
• Responds to and routes customer complaints and technical support cases
• Acquires and maintains an understanding of VMRD's diagnostic and testing service portfolios; continuously keeps aware of new product/testing services availability and applications
• Maintains order and shipment records-both digital and physical; performs various shipping and receiving duties when needed
• Other duties as assigned by manager

Tools

LIMS

ERP software

Job description

Company:

VMRD, Inc., Pullman, WA

Job Title:

Customer Development Specialist

Type:

FT, Non-Exempt

Department:

Sales and Marketing

Job Summary:

This position is responsible for being the frontline contact for VMRD. They are the primary voice and personality through which customers and prospects interact with VMRD. The primary goal of this position is to deliver a positive customer experience, solve problems quickly, and build brand loyalty. The position requires an ability to exercise self-motivation and exhibit strong communication skills.

Pay Range:

$21.00-$25.00 per hour

Benefits:

• Medical, dental, and vision insurance
• paid time off
• paid holidays
• retirement plan
• and other company-sponsored benefits.

Duties and Responsibilities:

• Processes orders and quotes via phone calls, emails, LIMS, and web channels
• Prepare customs forms and other documents for international shipments
• Creates and maintains customer accounts in ERP software; nurtures long-lasting customer relationships
• Assists customers (internal and external) with general and technical inquiries, provides education on diagnostic products and services
• Ensures accurate and timely delivery of orders in compliance with company policies and regulatory requirements
• Manages invoicing, billing adjustments, returns and refunds
• Responds to and routes customer complaints and technical support cases
• Acquires and maintains an understanding of VMRD's diagnostic and testing service portfolios; continuously keeps aware of new product/testing services availability and applications
• Maintains order and shipment records-both digital and physical; performs various shipping and receiving duties when needed
• Other duties as assigned by manager

Background Check, Education Verification, Work Authorization