Life Sciences Customer Success & Field Specialist

Rarity Bioscience AB; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Rarity Bioscience is seeking a Customer Success Manager for a unique hybrid role in the US. You will drive customer success, application support, and expansion across laboratories, researchers, and healthcare professionals, with remote and on-site customer interactions.

You will collaborate with sales, marketing, and technical teams to ensure customers realize value, conduct on-site and remote trainings, and help grow existing accounts while traveling up to 50%.

Qualifications

• Bachelor's degree in life sciences or related field.
• Minimum 5 years in customer success, field applications, or related roles in life sciences.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Build and maintain client relationships and ensure customer success across the US.
• Provide technical and application support, including in-lab problem solving.
• Identify new business opportunities and support commercial growth.
• Lead cross-functional projects with clear timeline and goals.
• Deliver customer training and create training materials.
• Support marketing efforts and represent the company at events.
• Stay updated on industry trends and provide customer feedback to product teams.

Skills

Customer relationships

Field applications

Technical troubleshooting

Project management

Communication

Education

Bachelor's in life science

Master's degree preferred

Tools

CRM software

Job description

Rarity Bioscience is seeking a Customer Success Manager for a unique hybrid role in the US. You will drive customer success, application support, and expansion across laboratories, researchers, and healthcare professionals, with remote and on-site customer interactions.

You will collaborate with sales, marketing, and technical teams to ensure customers realize value, conduct on-site and remote trainings, and help grow existing accounts while traveling up to 50%.