Biotech AI Adoption & Customer Success Manager

Benchling, Inc.; San Francisco (CA); Hybrid; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Benchling, Inc. is seeking a Customer Success Manager to advise life sciences customers, drive adoption of Benchling AI features, and align deployments with strategic goals. You will partner with Sales, Product and Services to deliver measurable outcomes and executive reviews.

You will analyze usage data, build adoption campaigns, and become a go-to expert on Benchling’s platform in a fast-paced startup environment with hybrid in-office/work-from-home expectations.

Qualifikationen

• BS/MSc in Life Sciences or 2+ years Life Sciences/Healthcare experience.
• 4+ years of Customer Success, Professional Services, or Consulting in a SaaS environment.
• Strong analytical skills with data-driven decision making.
• Strong project management and influence without authority.
• Excellent communication and presentation skills for diverse audiences.
• Self-motivated, independent and adaptable in a fast-paced startup.
• Ability to travel 20-30%.

Aufgaben

• Dive deep into customer usage data to uncover patterns, opportunities, and risks.
• Create and execute product telemetry programs to boost adoption and value realization.
• Be the go-to advisor on the Benchling platform and its AI capabilities.
• Guide customers toward outcomes and maximize their success with Benchling deployments.
• Collaborate with Sales, Product, and Professional Services to craft customer strategies.
• Own Executive Business Reviews that showcase value realization and deployment health.

Kenntnisse

Customer Success

SaaS

Data analytics

Project management

Communication

Travel required

Ausbildung

BS or MSc in Life Sciences or related field

2+ years Life Sciences/Healthcare experience

Jobbeschreibung

Benchling, Inc. is seeking a Customer Success Manager to advise life sciences customers, drive adoption of Benchling AI features, and align deployments with strategic goals. You will partner with Sales, Product and Services to deliver measurable outcomes and executive reviews.

You will analyze usage data, build adoption campaigns, and become a go-to expert on Benchling’s platform in a fast-paced startup environment with hybrid in-office/work-from-home expectations.