Biotech AI Implementation Lead

Benchling, Inc.; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Benchling, Inc. is seeking an Implementation Manager to drive Pharma/biotech customer rollouts of the Benchling platform.

You’ll translate scientific workflows into configurations, lead workshops, and guide customers from requirements to go-live, collaborating with researchers and Benchling teams to deliver successful deployments. You will leverage your biology background and project management experience in a fast-paced startup environment, traveling up to 25% as needed while maintaining strong

Qualifications

• Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
• At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
• Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
• Self-starter with the ability to be successful in a startup environment.
• Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
• Ability to travel up to 25% based on customer and project needs.

Responsibilities

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Develop and optimize enterprise training programs including written and video collateral.
• Identify and work with sales on opportunities for account expansion post go-live.

Skills

Molecular Biology background

Project management

Scientific communication

Startup experience

Travel up to 25%

Education

Degree in Molecular Biology or related field

Tools

Benchling

Job description

Benchling, Inc. is seeking an Implementation Manager to drive Pharma/biotech customer rollouts of the Benchling platform.

You’ll translate scientific workflows into configurations, lead workshops, and guide customers from requirements to go-live, collaborating with researchers and Benchling teams to deliver successful deployments. You will leverage your biology background and project management experience in a fast-paced startup environment, traveling up to 25% as needed while maintaining strong