AI-Driven Biotech Solutions Delivery Lead

Benchling; San Francisco (CA); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Benchling is redefining biotech with an AI-enabled platform and a strong emphasis on reproducible data and AI fluency. The Solutions Delivery Manager role bridges product capabilities with customer use cases, enabling the CX team to deliver impactful, scalable solutions across scientific domains.

The position focuses on navigating a new product area to market, collaborating with product, enablement, and delivery teams, and working directly with customers to build trust and shape the space, while

Qualifications

• 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field.
• 2+ years experience in customer service or customer-facing roles.
• Bachelor's degree in chemistry or life sciences related field; Ph.D. preferred.
• Fluent in chemistry-focused lab informatics tools.

Responsibilities

• Navigate a budding product area through to market adoption — partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space.
• Serve as a key advisor on customer accounts as an expert in the scientific and product space.
• Deliver services and oversee services engagements to ensure high quality solution and delivery.
• Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization.
• Build and maintain solution assets, such as best practices documents.
• Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.).
• Collaborate across CX departments to reflect customer learnings into solution assets.
• Operationalize Benchling’s new product introduction motions to deliver new product insights.
• Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging.
• Learn existing and new verticals that Benchling services.

Skills

Medicinal chemistry

Chemistry informatics tools

Benchling platform

Customer engagements

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in chemistry

Ph.D. in chemistry (preferred)

Tools

Benchling platform

Job description

Benchling is redefining biotech with an AI-enabled platform and a strong emphasis on reproducible data and AI fluency. The Solutions Delivery Manager role bridges product capabilities with customer use cases, enabling the CX team to deliver impactful, scalable solutions across scientific domains.

The position focuses on navigating a new product area to market, collaborating with product, enablement, and delivery teams, and working directly with customers to build trust and shape the space, while