Enterprise Life Sciences Program Manager — AI Biotech SaaS

Benchling, Inc.; Boston (MA); Hybrid; USD 152,000 - 242,000; Full time

Benefits offered by this job

Hybrid work model

On-site Boston office

Job summary

Benchling, Inc. is seeking an experienced Global Program Manager to oversee post-sale activities for Enterprise customers. You will coordinate implementation, customer success, and support to accelerate time to value and expand relationships with Benchling’s largest life sciences accounts.

You will work with internal teams and customer stakeholders at all levels, including executives, to drive adoption, governance, and successful transformations across multi-workstream SaaS deployments.

Qualifications

• Experience engaging with executive audiences including directors and VPs in top biotech/pharma.

Responsibilities

• Oversee post-sale activities across implementation, support, customer success, and optimization services for Enterprise customers.
• Partner with customer leaders to develop implementation, governance, change management, risk management, adoption plans.
• Liaise with customer leaders to provide best-in-class customer experience with urgency.
• Coordinate with Enterprise AE to ensure seamless experience and grow the account.
• Support development of customer experience sales/proposals with account teams.

Skills

Life Sciences

Executive presence

Client facing

Program leadership

Cross-functional leadership

SaaS deployments

Education

Biology / life sciences degree

Tools

CSV validation

Job description

Benchling, Inc. is seeking an experienced Global Program Manager to oversee post-sale activities for Enterprise customers. You will coordinate implementation, customer success, and support to accelerate time to value and expand relationships with Benchling’s largest life sciences accounts.

You will work with internal teams and customer stakeholders at all levels, including executives, to drive adoption, governance, and successful transformations across multi-workstream SaaS deployments.