Biometric Enrollment Support Specialist (On-Call)

PAE Government Services Inc.; San Francisco (CA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

401(k) matching

Employee Assistance Program (EAP)

Health, dental, and vision insurance

Educational reimbursement

Paid time off

Job summary

Amentum is seeking a Customer Service (Biometric Enrollment) Specialist to welcome and assist individuals pursuing legal immigration to the United States at the USCIS Application Support Center. You will guide applicants through biometrics, verify identities, and maintain respectful, compassionate interactions with visitors.

The role emphasizes frontline customer service, safeguarding PII, and processing biometrics (fingerprints, photos, signatures) while adhering to strict program times and

Qualifications

• Must be able to obtain and maintain facility credentials/authorization.
• US Citizenship is required for facility credentials/authorization at this work location.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front‑line customer service as representatives of Amentum and on behalf of the United States Government.
• It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC.
• Safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports.
• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program‑wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility.
• During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
• Conduct periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non‑applicants entering the facility, signing off on facility checks and other administrative duties as needed.

Skills

Customer service

English proficiency

Interpersonal skills

Professional demeanor

Education

High School Diploma or equivalent

Job description

Amentum is seeking a Customer Service (Biometric Enrollment) Specialist to welcome and assist individuals pursuing legal immigration to the United States at the USCIS Application Support Center. You will guide applicants through biometrics, verify identities, and maintain respectful, compassionate interactions with visitors.

The role emphasizes frontline customer service, safeguarding PII, and processing biometrics (fingerprints, photos, signatures) while adhering to strict program times and