Biometric Enrollment Specialist - On-Call Customer Service

Amentum; Austin (TX); Presencial; USD 21.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Descripción de la vacante

Amentum is seeking a Customer Service (Biometric Enrollment) Specialist to welcome and guide individuals pursuing legal immigration at the USCIS Application Support Center. You will perform biometric capture, verify identities, and support staff with courteous, respectful service in a fast-paced environment.

This on-site, casual on-call role offers training and the chance to contribute to meaningful government-facing work, with benefits and flexible scheduling for on-call coverage.

Formación

• Must be able to obtain and maintain facility credentials/authorization.
• US Citizenship is required for facility credentials/authorization at this work location.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Successful completion of the biometrics training and become certified within sixty days.

Responsabilidades

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing interior and exterior crowd control and assisting staff with rules and policies.
• Provide front-line customer service as representatives of Amentum and the United States Government.
• Maintain security and confidentiality of Personal Identifiable Information (PII) and biometric data.

Conocimientos

English proficiency

Educación

High School Diploma or equivalent

Descripción del empleo

Amentum is seeking a Customer Service (Biometric Enrollment) Specialist to welcome and guide individuals pursuing legal immigration at the USCIS Application Support Center. You will perform biometric capture, verify identities, and support staff with courteous, respectful service in a fast-paced environment.

This on-site, casual on-call role offers training and the chance to contribute to meaningful government-facing work, with benefits and flexible scheduling for on-call coverage.