Biometric Enrollment Specialist — Customer Care (On-Call)

PAE Government Services Inc.; Buffalo (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) matching

Healthcare benefits (medical, dental,视

Paid time off

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a Customer Service (Biometric Enrollment) Specialist to greet applicants pursuing legal immigration and guide them through biometric capture at the USCIS ASC office. The role emphasizes respectful, patient interaction and secure handling of sensitive information.

The position is on-call, with a flexible schedule; compensation is $18.96 per hour under the SCA, plus potential fringe benefits.

Qualifications

• Must obtain and maintain facility credentials; US citizenship required.
• High School Diploma or equivalent.
• Must speak and write in English.
• Stand for scheduled shifts; biometrics training within sixty days.
• Ability to use basic computer skills.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure ASC entrants are approved applicants and provide crowd control and policy enforcement.
• Provide front-line customer service representing Amentum and the U.S. Government.

Skills

English proficiency

Fingerprint collection

Customer service

Education

High School Diploma or equivalent

Job description

Amentum is seeking a Customer Service (Biometric Enrollment) Specialist to greet applicants pursuing legal immigration and guide them through biometric capture at the USCIS ASC office. The role emphasizes respectful, patient interaction and secure handling of sensitive information.

The position is on-call, with a flexible schedule; compensation is $18.96 per hour under the SCA, plus potential fringe benefits.