Biomedical Field Service Engineer (Travel 75%)

PROCEPT BioRobotics; Baltimore (MD); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Stock options

Bonus up to 10%

Job summary

PROCEPT BioRobotics is seeking a Field Service Engineer to install, troubleshoot, and calibrate biomedical equipment at customer sites across a multi-state region (DC/VA/MD/DE). The role demands strong communication and problem-solving skills, with up to 75% travel and remote support as needed.

Qualified candidates will have 3+ years in Medical Device Field Service, a Bachelor’s degree or equivalent, and the ability to work in fast-paced environments while ensuring compliance and customer

Qualifications

• 3+ years of Medical Device Field Service Experience.
• Excellent verbal and written communication.
• Ability to travel up to 75% of the time.
• Ability to comprehend and write complex instructions and short correspondence.

Responsibilities

• Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites.
• Perform preventive maintenance or service.
• Diagnose and resolve complex technical issues and upgrade/repair equipment.
• Update field service database and coordinate with Customer Service on warranty returns.
• Provide remote technical support to customers and PROCEPT field personnel.

Skills

Field service

Communication

Problem solving

Documentation

Travel readiness

Regulatory compliance

Education

Bachelor's Degree or Equivalent preferred

Job description

PROCEPT BioRobotics is seeking a Field Service Engineer to install, troubleshoot, and calibrate biomedical equipment at customer sites across a multi-state region (DC/VA/MD/DE). The role demands strong communication and problem-solving skills, with up to 75% travel and remote support as needed.

Qualified candidates will have 3+ years in Medical Device Field Service, a Bachelor’s degree or equivalent, and the ability to work in fast-paced environments while ensuring compliance and customer