Field Service Engineer - Biomedical Equipment (75% Travel)

PROCEPT BioRobotics; Washington (District of Columbia); Hybrid; USD 114,616,000 - 128,943,000; Full time

Job summary

PROCEPT BioRobotics is hiring a Field Service Engineer to deliver onsite and remote technical support for biomedical equipment. The role involves installation, preventive maintenance, and complex troubleshooting across a multi-state region (DC/VA/MD/DE).

The ideal candidate will have a Bachelor's degree or equivalent and 3+ years of medical device field service experience, with strong communication skills and willingness to travel up to 75%.

Qualifications

• Bachelor's degree or equivalent preferred.
• 3+ years of Medical Device Field Service Experience.
• Excellent verbal and written communication.
• Ability to travel up to 75%.
• Experience in life sciences or healthcare industry a plus

Responsibilities

• Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures
• Perform preventive maintenance or service
• Diagnose and resolve complex technical issues, and upgrade, disassemble, repair, or replace equipment
• Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns
• Record potential complaints, relay feedback and report trends
• Maintain comprehensive expertise of service documentation; generate and improve servicing procedures, processes, and knowledgebase
• Proactively monitor customer critical success factors and provide recommendations
• Collaborate with R&D, Manufacturing, QA, Sales, Clinical and Marketing in field and in house
• Provide remote technical support to customers and PROCEPT field personnel
• Comply with federal, state, and local regulations
• Successfully complete all Vendor Credentialing Requirements

Skills

Field service experience

Medical devices

Customer communication

Problem solving

Technical troubleshooting

Education

Bachelor's degree or equivalent

Job description

PROCEPT BioRobotics is hiring a Field Service Engineer to deliver onsite and remote technical support for biomedical equipment. The role involves installation, preventive maintenance, and complex troubleshooting across a multi-state region (DC/VA/MD/DE).

The ideal candidate will have a Bachelor's degree or equivalent and 3+ years of medical device field service experience, with strong communication skills and willingness to travel up to 75%.