Field Service Engineer: Robotics & Remote Support

PROCEPT BioRobotics; Atlanta (GA); On-site; USD 100,032,000 - 117,683,000; Full time

Job summary

PROCEPT BioRobotics in Georgia seeks a Field Service Engineer to provide onsite and remote technical support, install, repair, and calibrate biomedical equipment across GA/TN/NC/SC, with travel up to 75%.

You will work with cross-functional teams and ensure regulatory compliance, maintain service docs, and deliver exceptional customer experiences. Compensation is open to negotiation.

Applicants with a Bachelor's degree and 3+ years in medical device field service encouraged to apply.

Qualifications

• Bachelor's degree or equivalent preferred.
• 3+ years of Medical Device Field Service Experience.
• Experience in life sciences or healthcare industry is a plus.

Responsibilities

• Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and policies.
• Perform preventive maintenance or service.
• Diagnose and resolve complex technical issues, and upgrade, disassemble, repair, or replace equipment
• Update field service database to track and analyze customer configurations and parts inventory
• Record potential complaints, relay feedback and report trends
• Maintain comprehensive expertise of service documentation; generate and improve servicing procedures, processes, and knowledgebase
• Proactively monitor customer critical success factors and provide recommendations
• Collaborate with R&D, Manufacturing, QA, Sales, Clinical and Marketing in field and in house
• Provide remote technical support to customers and PROCEPT field personnel
• Comply with federal, state, and local regulations
• Successfully complete all Vendor Credentialing Requirements
• Compensation open to negotiation.

Skills

Verbal and written communication

Customer service

Complex problem solving

Travel up to 75%

Instruction comprehension

Team collaboration

Education

Bachelor's degree or equivalent

Job description

PROCEPT BioRobotics in Georgia seeks a Field Service Engineer to provide onsite and remote technical support, install, repair, and calibrate biomedical equipment across GA/TN/NC/SC, with travel up to 75%.

You will work with cross-functional teams and ensure regulatory compliance, maintain service docs, and deliver exceptional customer experiences. Compensation is open to negotiation.

Applicants with a Bachelor's degree and 3+ years in medical device field service encouraged to apply.