Billing Team Lead | RCM Ops & Client Coaching

Ease Health; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Ease Health is seeking a working-lead to manage a 4–5 person Billing Specialists team, owning billing performance across client accounts. You will coach, mentor, and step into complex accounts, while collaborating with product and engineering to address root causes of recurring issues.

You will be the escalation point for denials, payer disputes, and enrollment issues, and you will partner with client teams to ensure daily RCM operations run smoothly and on schedule.

Qualifications

• 5+ years of behavioral health billing experience including supervision of a billing team.
• Deep knowledge of the behavioral health revenue cycle: claims, authorizations, denials, appeals and follow-up.
• Proven track record of improving billing KPIs such as days in A/R and denial rate.
• Experience working with clients and payers in tough conversations and escalations.
• Ability to learn new software quickly and translate workflow problems into feedback for product and engineering.

Responsibilities

• Lead the billing team of 4–5 specialists with regular 1:1s, feedback, and performance reviews.
• Balance customer portfolios by volume, complexity, and team strengths.
• Onboard and train new specialists on behavioral health billing workflows.
• Set daily/weekly priorities to keep claims posting and follow-up on track.
• Monitor KPIs, run portfolio reviews, and implement recovery plans when needed.
• Serve as escalation point for complex denials and payer disputes, and coordinate with clients.

Skills

Behavioral health billing

Team leadership

A/R management

Denials & appeals

Payer follow-up

Stakeholder communication

Job description

Ease Health is seeking a working-lead to manage a 4–5 person Billing Specialists team, owning billing performance across client accounts. You will coach, mentor, and step into complex accounts, while collaborating with product and engineering to address root causes of recurring issues.

You will be the escalation point for denials, payer disputes, and enrollment issues, and you will partner with client teams to ensure daily RCM operations run smoothly and on schedule.