End-to-End RCM Product Operations Lead

Ease Health, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Ease Health, Inc. is seeking an RCM operator to own the RCM layer end-to-end, configuring for new customers, training teams, and improving workflows.

You will collaborate with behavioral health practices to map contracts to product configurations and resolve issues that arise during live deployments. You will drive RCM training, engage with product teams to develop features, and troubleshoot billing and AR issues directly with customers, ensuring smooth live operations and repeatable

Qualifications

• 2-6 years of RCM experience in consulting, a health tech startup, or a provider organization.
• Deep familiarity with billing workflows, payor contracting, and claims management—ideally in behavioral health.
• Comfortable reading an EOB, identifying a denial pattern, and knowing what to do next.

Responsibilities

• Lead RCM implementations end-to-end, from discovery through go-live
• Audit customer billing workflows and configure Ease accordingly
• Review payor contracts and translate requirements into operational and product decisions
• Build and deliver RCM training for new and existing customers
• Partner closely with the product team to develop, test, and refine RCM features
• Troubleshoot billing issues and AR exceptions directly with customers
• Document what you learn and turn it into repeatable processes and product improvements
• Run sales engineering for RCM

Skills

RCM experience

Billing workflows

Payor contracting

Claims management

AI tools

Ambiguity tolerance

Problem solving

Job description

Ease Health, Inc. is seeking an RCM operator to own the RCM layer end-to-end, configuring for new customers, training teams, and improving workflows.

You will collaborate with behavioral health practices to map contracts to product configurations and resolve issues that arise during live deployments. You will drive RCM training, engage with product teams to develop features, and troubleshoot billing and AR issues directly with customers, ensuring smooth live operations and repeatable