Billing Team Lead (Fully Remote)

Ease Health; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Ease Health is seeking a Senior Billing Lead to manage a small billing team in a fast-paced, AI-native behavioral health platform. You will coach 4-5 Billing Specialists, drive performance reviews, and ensure accuracy across the revenue cycle.

You will own KPI tracking, conduct portfolio reviews, and partner with client teams and payers on escalations, denials, and aged claims while shaping SOPs and best practices.

Qualifications

• 5+ years of behavioral health billing experience, including 2+ years leading a billing team.
• Deep knowledge of the behavioral health revenue cycle: claims, authorizations, denials, appeals, and payer follow-up.
• Confidence working with client stakeholders and payers; strong judgment on escalations and prioritization.

Responsibilities

• Lead the billing team: coach 4-5 specialists through regular 1:1s, feedback, and performance reviews.
• Own biller and customer performance: track KPIs, run portfolio reviews, audit specialist work for accuracy, and report to RCM leadership.
• Handle billing escalations: serve as escalation point for complex denials, payer disputes, and aged claims; partner with client teams.

Skills

Billing leadership

Behavioral health billing

Revenue cycle management

Payer liaison

Job description

• Lead the billing team: Manage, coach, and develop 4-5 Billing Specialists through regular 1:1s, feedback, and performance reviews.
• Own biller and customer performance: Track KPIs, run portfolio reviews, audit specialist work for accuracy, and report to RCM leadership.
• Handle billing escalations: Serve as escalation point for complex denials, payer disputes, and aged claims; partner with client teams.

What you bring:

• 5+ years behavioral health billing experience, including 2+ years leading a billing team.
• Deep knowledge of behavioral health revenue cycle: claims, authorizations, denials, appeals, and payer follow-up.
• Confidence working directly with client stakeholders and payers, strong judgment on escalations and prioritization.

What success looks like:

• First 30 days: Know every customer in your team's book, their payer mix, and where A/R stands.
• First 90 days: Escalations handled consistently, client check-ins on set cadence, team KPIs reported weekly.
• First 6 months: Measurable gains in days in A/R and denial rate, core workflows documented in SOPs.

Ease Health

Ease Health is an AI-native behavioral health EMR and practice management platform with integrated revenue cycle management. The company is an early-stage, fast-paced environment where the RCM team runs billing for behavioral health providers and shapes the software.