Billing Systems Analyst I-II | UAT & SQL Excellence

SouthStar Energy Services; Atlanta (GA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

SouthStar Energy Services is seeking a Subject Matter Expert (SME) to lead daily operations across multiple retail gas markets. The role centers on mastering SOPs, system processes, and regulatory requirements while owning UAT for system enhancements and defects.

You will analyze billing issues with SQL, support pricing processes, and drive process improvements. The position requires collaboration with Regulatory, Legal, Customer Operations, IT, and Marketing teams to ensure changes are well

Qualifications

• Associates degree or 2-4 years of applicable experience.
• Bachelor's degree or 4+ years of applicable experience.
• 4 years of experience in consumer services, billing, system operations, or B2C.
• Retail utility experience preferred.

Responsibilities

• Serve as SME in daily operations for designated retail gas markets.
• Monitor and resolve billing and customer communication exceptions.
• Lead UAT for system enhancements and defects.
• Assist monthly pricing processes and verify pricing/promo codes.
• Analyze system concerns using SQL queries and propose improvements.
• Collaborate with Regulatory, Legal, IT, Marketing on changes.

Skills

SQL

Analytical thinking

Communication

Project management

Education

Associate degree

Bachelor's degree

Tools

Copilot

Teams

Job description

SouthStar Energy Services is seeking a Subject Matter Expert (SME) to lead daily operations across multiple retail gas markets. The role centers on mastering SOPs, system processes, and regulatory requirements while owning UAT for system enhancements and defects.

You will analyze billing issues with SQL, support pricing processes, and drive process improvements. The position requires collaboration with Regulatory, Legal, Customer Operations, IT, and Marketing teams to ensure changes are well