Business Analyst

TechDigital Group; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

TechDigital Group in Miami, Florida is looking for a professional who will support daily billing operations and ensure accurate customer billing processes. The ideal candidate should have strong knowledge in SAP ISU with utility billing experience, along with the ability to resolve complex billing issues.

This role involves coordination with IT and various teams while utilizing tools like JIRA and Microsoft Excel. Good documentation skills and experience with AI tools will be essential for enhancement of billing workflows.

Qualifications

• Experience in Energy and Utility domain, especially with Meter to Cash process.
• Ability to manage billing operations and resolve complex billing issues.
• Strong documentation skills.

Responsibilities

• Support daily billing operations and ensure accurate customer billing.
• Coordinate with IT and vendors for billing activities.
• Provide functional expertise in SAP and CIS environments.

Skills

SAP ISU with Utility billing experience

Analytical skills

Experience with AI tools

Data validation using Excel

Tools

JIRA

Qmetry

Microsoft Teams

Microsoft Outlook

Job description

Key Skillsets

Energy and Utility domain, SAP ISU with Utility billing experience (Meter to Cash process)

Position Specific Description

This position will be primarily responsible for supporting daily billing operations and resolving complex billing issues to ensure accurate customer billing and system functionality.

• Billing Operations Support: Plan and manage assigned billing activities; complete analysis and resolution tasks within established timeframes
• Daily Coordination: Participate in team meetings and track work progress using tools such as JIRA, Qmetry, Teams, and Outlook while coordinating with IT, vendors, and cross-functional teams
• Technical Analysis: Provide functional expertise on billing systems to ensure timely and effective issue resolution within SAP and CIS environments
• Problem-Solving: Apply analytical skills to decompose complex billing discrepancies into manageable components, utilizing Excel for data validation
• Documentation: Create and maintain comprehensive documentation for billing processes, system procedures, and operational workflows
• AI & Data Enablement: Utilize AI-powered tools (e.g., Microsoft Copilot, data analysis tools) to support billing analysis, data validation, and issue troubleshooting
• AI Integration & Collaboration: Collaborate with IT and cross-functional teams to incorporate AI-driven solutions into billing workflows and system enhancements

Job Duties & Responsibilities

• Conducts analyses and prepares reports that provide operation and/or technical support to business operations
• Conducts quantitative and qualitative research to support medium to large special projects
• Assists with process design and modification for continuous business improvement
• Perform other job-related duties as assigned