Transaction Support Analyst 1

4P Consulting Inc.; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

4P Consulting Inc. is seeking a Transaction Support Analyst in Atlanta to serve as SME for daily operations across multiple retail natural gas markets.

You will master SOPs, system processes, and regulatory requirements while leading efforts to monitor and correct billing exceptions. You will own UAT for system enhancements, collaborate with Regulatory, Legal, Customer Operations, IT Support, and Marketing to ensure clear impact communication and timely releases.

Qualifications

• Bachelor’s degree or 5+ years of applicable experience.
• 5+ years in consumer services, billing, system operations, or B2C.
• Retail utility experience is preferred.

Responsibilities

• Aligns with Regulatory, Legal and Marketing to support Expanded Market letter requirements.
• Monitors billing and error handling for Expanded Markets; resolves issues using SQL.
• Supports UAT Testing for Expanded Markets billing system.
• Sets up pricing and promo codes in Expanded Markets and researches issues.
• Performs a letter audit for content, layout, mailing timelines and state regulations.
• Reviews daily system reports to ensure IT functions operate as designed.
• Participates as SME in Expanded Markets projects from requirements to implementation.

Skills

Independent work

Communication skills

Relationship management

Organizational skills

Project management

Multi-tasking

Metrics reporting

SQL knowledge

Microsoft Office

Team collaboration

Education

Bachelor’s degree or 5+ years of applicable experience

Tools

SQL tooling

Copilot

Teams

Microsoft Excel

PowerPoint

Job description

Title:Transaction Support Analyst

Duration: 12 Months

Client:SouthStar Energy Services

Location: 30 Ivan Allen Jr Blvd, NW, Atlanta GA, 30308

Job Summary:

The primary objective of this role is to serve as a Subject Matter Expert (SME) in daily operations for
assigned retail natural gas markets across multiple states. Responsibilities include mastering standard
operating procedures, system processes, and regulatory requirements for each market. The incumbent
will lead efforts to monitor, identify, and resolve billing and customer communication exceptions,
ensuring compliance and timely correction of system issues.

This position acts as the owner of User Acceptance Testing for system enhancements and defects,
collaborating closely with Regulatory, Legal, Customer Operations, IT Support, and Marketing teams to
ensure shared understanding of system changes and their impacts prior to release. Additional duties
include supporting monthly pricing processes, verifying accurate implementation of pricing and
promotion codes, and recommending process improvements.

The role requires the ability to analyze system concerns using SQL queries, quantify issues, and propose
system enhancements. A strong aptitude for learning and recommending AI tools to improve
operational efficiency is essential.

Job Responsibilities:

Functional Expertise:

• Aligns closely with Regulatory, Legal and Marketing to support all Expanded Market letter
  requirements while also performing a quarterly audit that ensures all letter content, setup and
  state requirements are met.
• Monitors billing and error handling for the Expanded Markets; proactively resolving any billing
  or error issues by running SQL queries and determining the extent of the issue.
• Supports UAT Testing efforts for the Expanded Markets billing system.
• Supports all pricing and promo code set up in the Expanded Markets while also ensuring that
  any issues with pricing or promo codes are actively researched and corrected as soon as
  possible.
• Performs a letter audit to ensure that content, layout, mailing timelines as well as all state
  regulations are being met.
• Reviews daily system generated reports to ensure that all applicable IT functions are working as
  designed.
• Participates as a SME in Expanded Markets projects by working with the Project Managers in
  requirements gathering, design, testing and implementation of system enhancement projects.

Supports the Consumer Relations and Customer Care teams by investigating any billing or letter concerns.

Serves as reporting liaison for the Expanded Markets System reporting and data requests.

Business Acumen:

• Ensures that all SOP (Standard Operating Procedures) are kept up to date by continuously
  reviewing content and making updates based on system enhancements and project
  implementations.
• Identifies root causes for billing errors and exceptions.
• Manages the print vendor relationships for Customer Operations.

Engagement:

• Liaises with the Marketing Team to coordinate rate updates, monthly billing, promo code
  updates and any pricing update requests.
• Works with SouthStar personnel to develop and launch new customer operations processes and
  process improvements.
• Liaises with Vendor and LDC personnel and SouthStar business owners to gather and document
  requirements for operational changes in the Expanded Markets.
• Liaises with SouthStar business owners to gather and document requirements for deploying
  system enhancements in the Expanded Markets.
• Works with SouthStar personnel to develop and launch new customer operations processes and
  process improvements.
• Liaises with marketing team to ensure all promotion codes are set up in applicable systems
  timely and accurately.
• Supports the SouthStar Customer Service Support rewards and recognition program.

Driving Results:

• Gathers and analyzes data from multiple sources to identify and implement new processes and
  process improvements in billing and Customer Service Support operations for the Expanded
  Markets.
• Creates project plans with controls, milestones and checkpoints for system implementation
  projects.

Qualifications

Education, Certifications/Licenses:

Required:

Bachelor’s degree or 5+ years of applicable experience

Related Work Experience:

Required:

5+ years of experience in consumer services, billing, system operations, or business to consumer (B2C)

Preferred:

Retail utility experience

Natural Gas Marketer/Supplier experience

Specific Skills & Knowledge:

Required:

• Ability to work independently under moderate supervision; ability to also operate effectively as a team player, even if located remotely
• Exceptional verbal and written communication skills; ability to communicate positively and professionally with customers, coworkers and vendors
• Strong relationship management skills
• Strong organizational and problem resolution skills
• Strong project management skills
• Ability to coordinate and manage multiple tasks with sensitive timelines
• Ability to perform metrics creation, implementation, tracking and reporting for operational departments
• Ability to conduct trending and analysis to identify root causes and possible solutions
• Computer literate; strong knowledge of Microsoft Office, Outlook, Word, Excel, PowerPoint, SQL

Preferred:

• Strong knowledge of Teams and Copilot
• Advanced database knowledge (e.g. developing and executing SQL statements, importing data, etc.)

Working Conditions/Physical Requirements:

The incumbent works in an office environment, with a hybrid schedule, on‑site 4 days per week and subject to change per business needs.