Billing Support Specialist — Hybrid NYC, B2B SaaS

Aircall.io, Inc.; New York (NY); Ibrido; USD 66.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Work-life balance

Growth opportunities

Hybrid work model

Descrizione del lavoro

Aircall in New York is seeking a Billing Support Specialist to join our Finance team on a hybrid basis, two days onsite weekly. You’ll handle customer billing inquiries, process receipts and invoices, and support invoicing and subscription management across a global customer base.

You will collaborate with Accounts Receivable and Cash Collection, maintain accurate balances, and build strong relationships while developing deep knowledge of Aircall’s billing processes and policies.

Competenze

• A first experience in a B2B SaaS customer support role, or transferable relevant experience.
• Excellent written and verbal communication skills
• Experience with ticketing tools and support systems
• Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
• Analytical mindset with curiosity to investigate and resolve complex inquiries
• Strong time management and prioritization skills
• High level of empathy and customer orientation
• Ability to multitask across different platforms and communication channels
• Comfortable working cross-functionally in an international, multilingual, remote environment
• Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Mansioni

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics
• Maintain accurate customer account balances
• Collaborate closely with the Accounts Receivable and Cash Collection teams
• Build and maintain professional relationships by delivering a world-class billing support experience
• Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Conoscenze

Excellent written and verbal comms

Ticketing tools experience

Technical aptitude

Analytical mindset

Time management

Empathy & customer orientation

Multitasking across platforms

Cross-functional collaboration

AI-powered tool usage

Strumenti

Ticketing tools

AI-powered tools

Descrizione del lavoro

Aircall in New York is seeking a Billing Support Specialist to join our Finance team on a hybrid basis, two days onsite weekly. You’ll handle customer billing inquiries, process receipts and invoices, and support invoicing and subscription management across a global customer base.

You will collaborate with Accounts Receivable and Cash Collection, maintain accurate balances, and build strong relationships while developing deep knowledge of Aircall’s billing processes and policies.