Hybrid Billing Care Specialist

ConnectAmerica, LLC; Bala Cynwyd (PA); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Connect America is seeking a Billing Customer Care Representative for a hybrid role in Bala Cynwyd, PA. The position targets strong customer service skills to handle invoices, payments, and billing questions with accuracy and empathy.

The team emphasizes timely resolutions, confidentiality, and collaboration. Local candidates are preferred for a hybrid schedule, with two on-site days weekly at Bala Cynwyd, PA.

Qualifications

• High school diploma or equivalent required.
• Six months or more of customer service, call center, billing support, or related experience preferred.

Responsibilities

• Handle a high volume of inbound customer calls regarding invoices, payments, account balances, credits, refunds, and billing transactions.
• Deliver exceptional customer service while maintaining professionalism, empathy, and accuracy during every customer interaction.
• Review customer account information and process payments accurately and efficiently.
• Navigate multiple systems simultaneously while assisting customers over the phone.
• Accurately document customer interactions, account updates, and resolutions within company systems.
• Maintain and update customer information, including account details, contact information, and account preferences.
• Research billing concerns and work toward timely and accurate resolution in accordance with company policies and procedures.

Skills

Customer service

Communication skills

Time management

Teamwork

Education

High school diploma or equivalent

Job description

Connect America is seeking a Billing Customer Care Representative for a hybrid role in Bala Cynwyd, PA. The position targets strong customer service skills to handle invoices, payments, and billing questions with accuracy and empathy.

The team emphasizes timely resolutions, confidentiality, and collaboration. Local candidates are preferred for a hybrid schedule, with two on-site days weekly at Bala Cynwyd, PA.