Billing Support & Customer Care Specialist (Hybrid)

Manpower Maine; Westbrook (ME); Hybrid; USD 45,000 - 59,000; Full time

Job summary

Manpower Maine in Westbrook, ME, seeks a Customer Support Consultant to apply billing and customer service skills on a hybrid schedule, Mon-Fri 8:00–5:00, long-term temporary assignment. You will handle billing inquiries, account updates, and subscriptions, ensuring accurate records and compliance.

You'll collaborate with internal teams, resolve invoice discrepancies, and provide clear, helpful assistance to customers and partners, contributing to a stable operation and direct impact in a

Qualifications

• Excellent communication and analytical skills for billing support.
• Experience handling customer inquiries via phone and email preferred.
• Ability to navigate billing systems and maintain accurate records.

Responsibilities

• Respond to customer inquiries regarding billing, invoices, subscriptions, and account updates via phone and email.
• Process contracts, billing adjustments, credits, cancellations, invoice corrections, and customer account updates while maintaining accurate records.
• Research and resolve invoice discrepancies and collaborate with internal departments to support billing operations.

Skills

Attention to detail

Data entry

Organization

Multitasking

Customer service

Communication

Rapport building

Billing inquiries

Analytical thinking

Problem solving

Discrepancy resolution

Job description

Manpower Maine in Westbrook, ME, seeks a Customer Support Consultant to apply billing and customer service skills on a hybrid schedule, Mon-Fri 8:00–5:00, long-term temporary assignment. You will handle billing inquiries, account updates, and subscriptions, ensuring accurate records and compliance.

You'll collaborate with internal teams, resolve invoice discrepancies, and provide clear, helpful assistance to customers and partners, contributing to a stable operation and direct impact in a