Billing & Subscriptions Specialist

present of AI; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

CodeRabbit in Boston is seeking an entry-level Billing Support Associate to own billing questions from start to finish for our AI-driven subscription product. You will handle subscriptions, payments, refunds, credits, invoices and seat changes, with emphasis on accurate record-keeping, clear communication, and fair judgment in edge cases.

Collaborate with finance and engineering to resolve issues and improve processes, and leverage AI-assisted tools to pull account history and draft replies for

Qualifications

• At least two years in customer-facing or billing support.
• Clear understanding of recurring subscription billing.
• Strong writing and record-keeping skills.
• Ability to collaborate with finance and engineering teams.

Responsibilities

• Own billing inquiries from start to finish: subscriptions, payments, refunds, credits, invoices and seat changes.
• Collaborate with finance and engineering teams; check AI-drafted replies for accuracy.

Skills

Subscription billing knowledge

Refund and dispute judgment

Billing platform familiarity

Tools

Stripe

Chargebee

Zendesk

Intercom

Job description

CodeRabbit in Boston is seeking an entry-level Billing Support Associate to own billing questions from start to finish for our AI-driven subscription product. You will handle subscriptions, payments, refunds, credits, invoices and seat changes, with emphasis on accurate record-keeping, clear communication, and fair judgment in edge cases.

Collaborate with finance and engineering to resolve issues and improve processes, and leverage AI-assisted tools to pull account history and draft replies for