Remote Billing & Subscriptions Specialist

Cloudbeds; United States; Remote; USD 48,000 - 65,000; Full time

Benefits offered by this job

Remote first

PTO

Fully paid parental leave

Home office stipend

Cloudbeds University

Professional development

Job summary

Cloudbeds is a fully remote team redefining hospitality software, serving hotels in over 150 countries. As an Associate Billing Specialist, you will handle billing inquiries, process tickets and calls, manage exit interviews for cancellations, and collaborate across departments to resolve subscription issues.

You’ll analyze trends, support articles, and contribute to a smooth customer billing experience. Join a diverse, global team focused on continuous improvement, working hours are

Qualifications

• Experience in billing support or subscription management.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.

Responsibilities

• Handle billing-related tickets via email or phone and assist with cancellations.
• Gather details for credits, refunds, and finance inquiries.
• Analyze ticket trends and suggest process improvements.
• Contribute to billing knowledge base and tutorials.

Skills

Billing support

Subscription management

Customer service

Excel/Sheets

English

Portuguese

Job description

Cloudbeds is a fully remote team redefining hospitality software, serving hotels in over 150 countries. As an Associate Billing Specialist, you will handle billing inquiries, process tickets and calls, manage exit interviews for cancellations, and collaborate across departments to resolve subscription issues.

You’ll analyze trends, support articles, and contribute to a smooth customer billing experience. Join a diverse, global team focused on continuous improvement, working hours are