Billing Support Specialist

present of AI; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

CodeRabbit in Boston is seeking an entry-level Billing Support Associate to own billing questions from start to finish for our AI-driven subscription product. You will handle subscriptions, payments, refunds, credits, invoices and seat changes, with emphasis on accurate record-keeping, clear communication, and fair judgment in edge cases.

Collaborate with finance and engineering to resolve issues and improve processes, and leverage AI-assisted tools to pull account history and draft replies for

Qualifications

• At least two years in customer-facing or billing support.
• Clear understanding of recurring subscription billing.
• Strong writing and record-keeping skills.
• Ability to collaborate with finance and engineering teams.

Responsibilities

• Own billing inquiries from start to finish: subscriptions, payments, refunds, credits, invoices and seat changes.
• Collaborate with finance and engineering teams; check AI-drafted replies for accuracy.

Skills

Subscription billing knowledge

Refund and dispute judgment

Billing platform familiarity

Tools

Stripe

Chargebee

Zendesk

Intercom

Job description

Customer & Solutions SF | Boston FullTime Entry level

This role is about owning billing questions from start to finish: subscriptions, payments, refunds, credits, invoices and seat changes. A strong candidate brings at least two years of customer facing or billing support work, a clear grip on how recurring subscription billing works, and the judgment to handle refund exceptions and disputes fairly. Clear writing, careful record keeping and comfort working with finance and engineering teams matter more than technical depth.

How it fits the AI era

AI tools can draft replies and pull up account history, so the routine parts of billing support get faster. What stays human is the judgment call on a refund exception, the tone in a tense conversation, and spotting a pattern of billing problems worth fixing upstream. This role sits at a company selling AI code review, so the work is about keeping trust intact as more software changes come from agents.

How it builds AI experience

The AI experience here comes from working inside a support stack that likely uses AI to sort and draft tickets, and from learning how subscription billing behaves when customers buy seats for an AI product. Building it means getting hands on billing platforms like Stripe or Chargebee and support tools like Zendesk or Intercom, and learning to check AI drafted replies before they reach a customer.

Worth showing

• Subscription billing knowledge
• Refund and dispute judgment
• Billing platform familiarity

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About CodeRabbit

An AI code reviewer that, per the company, comments on every pull request, built for a world where AI coding agents write more code than people can read.