Billing Specialist II - Hybrid Role in Utilities

Unitil-Service-Corp; Concord (NH); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Unitil is seeking a Billing Specialist to monitor and process monthly and final bills, ensuring accurate and timely customer invoicing. You will collaborate with supervisors, train teammates, and contribute to improved billing procedures while aligning with company policies and regulatory requirements.

The role requires strong analytical skills, detail orientation, and the ability to work in a hybrid environment.

Qualifications

• Associates Degree or equivalent experience required.
• Ability to work in a changing environment.
• Demonstrated reliability and flexibility.
• Strong analytical and mathematical skills.
• Excellent PC and organizational skills.
• Ability to interpret Company tariffs, rules and regulations and similar documents.
• Ability to perform required responsibilities in an accurate and timely manner.
• Must have the ability to work within strict timeframes to meet month end deadlines.
• Demonstrated ability to train others and communicate procedures clearly and accurately.

Responsibilities

• Review, monitor and correct all billing exceptions that appear on the daily and final billing reports.
• Update and monitor the monthly billing schedule.
• Effectively communicate with client companies to ensure that all meter reading routes are read according to Company standards and all readings are downloaded and uploaded according to procedures to ensure timely billing.
• Initiate the proper work orders, when required, in order to gather additional information to assist in making necessary billing corrections.
• Possess advanced knowledge of and ability to use and following systems for billing purposes; GTRAC, Command Center, EMIS eMDS, MeterSense, and COGNOS.
• Monitor and work on accounts that appear on the No Bill report to the maximum number of customers are billing on a monthly basis.
• Correctly bill various types of accounts including but not limited to Net Meter accounts, Time of Use accounts, Electric and/or Gas Demand accounts.
• Provide prompt support and training to Customer Relations Representatives, Credit Representatives, and client company personnel with regard to all billing procedures.
• Assist personnel in analyzing and identifying all accounts that need to be corrected and re-billed, including mixed meters, stuck meters, incorrect meter readings, meter constants, rate calculations and incorrect rate class codes.
• In accordance with Company standards and regulatory requirements, process the actual corrections and communicate the appropriate information according to procedure.
• Prepare customer correspondence to include customized letters and spreadsheets for corrected bills, to ensure customers receive an accurate and timely explanation of charges and adjustments.
• Provide support and assist with the training of others within the department. Provide assistance and coverage for other members of the department, as required, to ensure that all billing responsibilities are completed accurately and in a timely manner.
• Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies.
• Perform annual rate reviews to ensure customers are assigned the proper rate classification in accordance with the requirements of the Company tariff, according to customer usage and billing rate.
• Responds to unforeseen situations and undertakes and completes assignments and special projects as assigned by supervisor or manager.

Skills

Analytical skills

Mathematical skills

Adaptability

Reliability

Strong PC skills

Time management

Train others

Education

Associates Degree or equivalent experience

Job description

Unitil is seeking a Billing Specialist to monitor and process monthly and final bills, ensuring accurate and timely customer invoicing. You will collaborate with supervisors, train teammates, and contribute to improved billing procedures while aligning with company policies and regulatory requirements.

The role requires strong analytical skills, detail orientation, and the ability to work in a hybrid environment.