Billing Associate II

Unitil; Concord (NH); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work schedule

Job summary

Unitil in Concord, NH is seeking a billing specialist to monitor and process monthly and final bills, ensuring accuracy and timeliness while coordinating with internal teams and client companies. You will work closely with the Department Supervisor and Manager, support training for team members, and help improve billing procedures to respond to customers efficiently.

This role offers a hybrid schedule with benefits and opportunities to contribute to an energy utility serving New Hampshire

Qualifications

• Associates Degree or equivalent experience.
• Strong analytical and mathematical skills.
• Excellent PC and organizational skills.
• Ability to interpret Company tariffs, rules and regulations and similar documents.
• Ability to perform required responsibilities in an accurate and timely manner.
• Must have the ability to meet month-end deadlines and train others.

Responsibilities

• Review and correct all billing exceptions and monitor the monthly billing schedule.
• Communicate with client companies to ensure timely meter readings and billing.
• Provide training and support to Customer Relations and Credit Representatives.
• Prepare customer correspondence explaining charges and adjustments.
• Assist with improving billing processes and participate in annual rate reviews.

Skills

Analytical skills

Mathematical skills

PC skills

Organizational skills

Tariff interpretation

Training others

Education

Associates Degree or equivalent experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Ctr-Concord-NH, Concord, NH, US

Salary Range: $21.43 To $26.79 Hourly

The manager will discuss a hybrid work schedule for this role at the time of interview.

Our Company

More than a utility company, Unitil provides energy for life.

Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.

Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.

Take advantage of a comprehensive benefits package.

Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, and a robust, highly competitive retirement plan and educational assistance.

*Note: Benefit offerings may differ between union and non-union employee groups.

Position Purpose

Monitor and process all monthly and final bills and other miscellaneous billing transactions in accordance with department standards and goals, Company policy and government regulations, to ensure the accurate and timely delivery of customer invoices. Effectively and professionally communicate with others within the department, client companies and cross-functional areas in order to foster a positive working environment. Provide necessary billing information to internal clients in an accurate and timely manner. Work closely with Department Supervisor and Manager to ensure that department and Company goals are met. Assist with the training and support of current and new representatives. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies.

Principal Accountabilities

% of time

End Results

50%

Review, monitor and correct all billing exceptions that appear on the daily and final billing reports. Update and monitor the monthly billing schedule. Effectively communicate with client companies to ensure that all meter reading routes are read according to Company standards and all readings are downloaded and uploaded according to procedures to ensure timely billing. Initiate the proper work orders, when required, in order to gather additional information to assist in making necessary billing corrections. Possess advanced knowledge of and ability to use and following systems for billing purposes; GTRAC, Command Center, EMIS eMDS, MeterSense, and COGNOS. Monitor and work on accounts that appear on the No Bill report to the maximum number of customers are billing on a monthly basis. Correctly bill various types of accounts including but not limited to Net Meter accounts, Time of Use accounts, Electric and/or Gas Demand accounts.

20%

Provide prompt support and training to Customer Relations Representatives, Credit Representatives, and client company personnel with regard to all billing procedures. Assist personnel in analyzing and identifying all accounts that need to be corrected and re-billed, including mixed meters, stuck meters, incorrect meter readings, meter constants, rate calculations and incorrect rate class codes. In accordance with Company standards and regulatory requirements, process the actual corrections and communicate the appropriate information according to procedure.

10%

Prepare customer correspondence to include customized letters and spreadsheets for corrected bills, to ensure customers receive an accurate and timely explanation of charges and adjustments.

10%

Provide support and assist with the training of others within the department. Provide assistance and coverage for other members of the department, as required, to ensure that all billing responsibilities are completed accurately and in a timely manner.

10%

Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies.
Perform annual rate reviews to ensure customers are assigned the proper rate classification in accordance with the requirements of the Company tariff, according to customer usage and billing rate.

As

Needed

Responds to unforeseen situations and undertakes and completes assignments and special projects as assigned by supervisor or manager.

Qualifications

• Associates Degree or equivalent experience required
• Ability to successfully work in a changing environment,
• Demonstrated reliability and flexibility.
• Possess strong analytical and mathematical skills.
• Excellent PC and organizational skills.
• Ability to interpret Company tariffs, rules and regulations and similar documents.
• Ability to perform required responsibilities in an accurate and timely manner.
• Must have the ability to work within strict timeframes to meet month end deadlines.
• Demonstrated ability to train others and communicate procedures clearly and accurately.

Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.