Billing Ops Analyst (Hybrid) — Drive Accuracy & Efficiency

Energy Jobline ZR; Warwick (RI); Hybrid; USD 39,000 - 46,000; Full time

Benefits offered by this job

Hybrid working model

Private Medical Insurance

Company Pension Scheme (Salary sacrifie

Life Assurance

Staff discounts on gas

Job summary

Calor is seeking a detail-driven Billing Operations Analyst for a 12-month fixed-term contract in Warwick, with a hybrid working model. You will oversee billing systems, ensure invoices are accurate and on time, and collaborate with IT to resolve issues, while supporting Customer Service and Collections teams.

The role focuses on data analysis, process improvement, and KPI monitoring, offering ownership across billing processes and cross-functional exposure to IT, Finance and Customer Service.

Qualifications

• Strong analytical skills with the ability to interpret and manipulate large datasets.
• Advanced Excel/data capability (experience extracting and analysing database information).
• Exceptional attention to detail and accuracy.
• Confident troubleshooting and problem-solving skills.
• Ability to clearly explain technical or billing issues to non-technical stakeholders.
• Strong organisation and ability to prioritise in a fast-paced environment.

Responsibilities

• Overseeing billing systems to ensure invoices are issued accurately and on time
• Investigating discrepancies, identifying root causes, and partnering with IT to resolve system issues
• Supporting Customer Service and Collections teams with billing queries, dispute resolution, and insight-led reporting
• Monitoring and reporting on KPIs, highlighting risks, trends, and opportunities for improvement
• Driving continuous improvement initiatives, including automation and process optimisation
• Creating and maintaining clear process documentation and training materials
• Managing third-party suppliers to ensure strong service delivery and cost efficiency

Skills

Analytical skills

Advanced Excel

Attention to detail

Troubleshooting

Stakeholder communication

Organisational skills

Job description

Calor is seeking a detail-driven Billing Operations Analyst for a 12-month fixed-term contract in Warwick, with a hybrid working model. You will oversee billing systems, ensure invoices are accurate and on time, and collaborate with IT to resolve issues, while supporting Customer Service and Collections teams.

The role focuses on data analysis, process improvement, and KPI monitoring, offering ownership across billing processes and cross-functional exposure to IT, Finance and Customer Service.