Billing Specialist I: Precise Invoicing & Customer Support

Cox Enterprises; Idaho; On-site; USD 36,000 - 48,000; Full time

Job summary

Cox Automotive is hiring a Billing Specialist I to handle inbound inquiries via phone and email, acting as the first contact for customers. The role involves processing invoices, approving workflows, and collaborating with internal teams to resolve billing concerns.

Ideal candidates bring 2+ years of billing experience, strong communication, and meticulous attention to detail. This is a full-time, on-site position focused on accurate, compliant billing operations.

Qualifications

• High school diploma or GED required with 2+ years of billing-related experience; higher education or certifications add experience.
• Ability to articulate issues, document resolution, and know when to elevate.
• Strong written and verbal communication skills essential.
• Effective accounting, organizational, attention to detail, and time management skills required.
• Excellent computer skills including Excel, Word, PowerPoint, Outlook, and Oracle.
• Experience working with customers or vendors to resolve issues with a strong customer service track record.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and on time.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.

Skills

Billing knowledge

Customer service

Communication skills

Attention to detail

Time management

Documentation

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I to handle inbound inquiries via phone and email, acting as the first contact for customers. The role involves processing invoices, approving workflows, and collaborating with internal teams to resolve billing concerns.

Ideal candidates bring 2+ years of billing experience, strong communication, and meticulous attention to detail. This is a full-time, on-site position focused on accurate, compliant billing operations.