Billing Specialist I: Invoicing & Customer Support

Cox Enterprises; Tennessee; On-site; USD 38,000 - 48,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to serve as a primary, customer-facing contact for invoicing and billing inquiries in Tennessee. You will process transactions, audit invoices, set up customer accounts, and collaborate with internal teams to resolve issues.

The role emphasizes accurate data entry, effective communication, and adherence to billing policies. You will support collections activities when needed and contribute to process improvements in a fast-paced, customer-focused

Qualifications

• High school diploma or GED with 2+ years of billing-related experience in a customer-facing role.
• Ability to articulate issues, document resolution, and know when to elevate.
• Strong written and verbal communication, plus accounting, organizational, and time-management skills.
• Proficient with Excel, Word, PowerPoint, Outlook and Oracle.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately within timelines.
• Set up and maintain customer accounts in billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and payment issues.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking.
• Collaborate with internal departments to resolve billing concerns.
• Maintain records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency.
• Perform other duties as assigned.

Skills

Billing experience

Customer service

Communication skills

Attention to detail

Time management

Research

Problem resolution

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to serve as a primary, customer-facing contact for invoicing and billing inquiries in Tennessee. You will process transactions, audit invoices, set up customer accounts, and collaborate with internal teams to resolve issues.

The role emphasizes accurate data entry, effective communication, and adherence to billing policies. You will support collections activities when needed and contribute to process improvements in a fast-paced, customer-focused