Billing Services Associate — Remote or In-Office

Frankenmuth Insurance Company; Michigan; Hybrid; USD 38,000 - 58,000; Full time

Job summary

Frankenmuth Insurance Company in Michigan seeks a Billing Services professional who can handle inbound calls, analyze billing data, and respond to inquiries with accuracy and courtesy. The role supports policyholders, agents, and internal peers in a fast-paced setting.

You will process premium payments and refunds, monitor receivables, ensure compliance, and collaborate with teammates to resolve issues. A high school diploma and the ability to learn new software are required, with in-office or

Qualifications

• High school diploma or GED; or up to 1 year of related experience.
• Ability to learn and adapt to new software programs.
• Strong written and verbal communication skills.

Responsibilities

• Answer inbound calls and respond to inquiries promptly and courteously.
• Analyze billing system information to service customers effectively.
• Respond to customer inquiries via phone, email, or letter.
• Enter billing data to maintain account integrity.
• Handle inbound premium payments.
• Review premium refunds.
• Review collection activity and coordinate with third-party agencies.
• Perform daily/monthly billing reconciliations.
• Monitor accounts receivable balances.
• Perform other duties as assigned.

Skills

Multitasking

Team collaboration

Communication

Problem solving

Ownership

Adaptability

Confidentiality

Education

High school diploma or GED

Tools

Billing software

Job description

Frankenmuth Insurance Company in Michigan seeks a Billing Services professional who can handle inbound calls, analyze billing data, and respond to inquiries with accuracy and courtesy. The role supports policyholders, agents, and internal peers in a fast-paced setting.

You will process premium payments and refunds, monitor receivables, ensure compliance, and collaborate with teammates to resolve issues. A high school diploma and the ability to learn new software are required, with in-office or