Billing & Customer Support Associate - Entry Level

Great American Insurance Group; Cincinnati (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Commuter benefits

Job summary

Great American Insurance Group is seeking an entry‑level Customer Service Accounting Representative to handle billing, payment processing, and account reconciliation. The role emphasizes accuracy, organization, and strong communication with policyholders, agents, and internal teams.

Employees are on-site four days a week with one day for remote work. The position supports accounts receivable/payable and requires attention to detail in a regulated financial environment within the Property &

Qualifications

• High School Diploma or equivalent required.
• Generally, 0-2 years of customer service, billing, accounting, finance, or related experience.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated attention to detail, accuracy, and problem-solving abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office, including Excel, and the ability to learn new systems and applications.
• Ability to handle confidential information with discretion and develop knowledge of insurance accounting practices and regulations.

Responsibilities

• Provide customer service support by responding to billing, payment, and account inquiries from policyholders, agents, and internal partners.
• Process customer payments, invoices, cash receipts, and related financial transactions accurately and timely.
• Support accounts receivable, accounts payable, and direct bill operations, including billing, payment processing, and account maintenance.
• Reconcile accounts, billing statements, payments, and receipts to ensure accuracy and resolve discrepancies.
• Prepare account reconciliations, reports, and statements using Excel and other financial systems.
• Research and resolve billing and payment issues by collaborating with customers, agents, banks, and internal departments.
• Maintain accurate financial records and customer account information while ensuring compliance with company policies and regulatory requirements.
• Perform additional duties and support team objectives as assigned.

Skills

Customer service

Attention to detail

Communication

Excel

Organizational skills

Education

High School Diploma

Tools

Excel

Job description

Great American Insurance Group is seeking an entry‑level Customer Service Accounting Representative to handle billing, payment processing, and account reconciliation. The role emphasizes accuracy, organization, and strong communication with policyholders, agents, and internal teams.

Employees are on-site four days a week with one day for remote work. The position supports accounts receivable/payable and requires attention to detail in a regulated financial environment within the Property &