Billing & Accounts Support Specialist

Great American Insurance Group; Kentucky; Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid Time Off and holidays

Commuter benefits

Job summary

Great American Insurance Group is seeking an entry‑level Customer Service Accounting Representative to handle billing, payment processing, and account reconciliation. The role supports both internal partners and policyholders with meticulous attention to detail and clear communication.

On-site four days a week with one day remote, you will work in the Property & Casualty Finance Benefits unit to maintain accurate records, process transactions, and resolve inquiries while learning insurance

Qualifications

• High School Diploma or equivalent required.
• 0-2 years of customer service, billing, accounting, finance, or related experience.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Excel and basic financial concepts.

Responsibilities

• Provide customer service by responding to billing, payment, and account inquiries from policyholders, agents, and internal partners.
• Process customer payments, invoices, cash receipts, and related financial transactions accurately and timely.
• Support accounts receivable, accounts payable, and direct bill operations, including billing, payment processing, and account maintenance.
• Reconcile accounts, billing statements, payments, and receipts to ensure accuracy and resolve discrepancies.
• Prepare account reconciliations, reports, and statements using Excel and other financial systems.
• Research and resolve billing and payment issues by collaborating with customers, agents, banks, and internal departments.
• Maintain accurate financial records and customer account information while ensuring compliance with company policies and regulatory requirements.
• Perform additional duties and support team objectives as assigned.

Skills

Customer service

Attention to detail

Organizational skills

Excel proficiency

Education

High School Diploma or equivalent

Tools

Excel

Job description

Great American Insurance Group is seeking an entry‑level Customer Service Accounting Representative to handle billing, payment processing, and account reconciliation. The role supports both internal partners and policyholders with meticulous attention to detail and clear communication.

On-site four days a week with one day remote, you will work in the Property & Casualty Finance Benefits unit to maintain accurate records, process transactions, and resolve inquiries while learning insurance