Billing Services Associate

Frankenmuth Insurance Company; Michigan; Hybrid; USD 38,000 - 58,000; Full time

Job summary

Frankenmuth Insurance Company in Michigan seeks a Billing Services professional who can handle inbound calls, analyze billing data, and respond to inquiries with accuracy and courtesy. The role supports policyholders, agents, and internal peers in a fast-paced setting.

You will process premium payments and refunds, monitor receivables, ensure compliance, and collaborate with teammates to resolve issues. A high school diploma and the ability to learn new software are required, with in-office or

Qualifications

• High school diploma or GED; or up to 1 year of related experience.
• Ability to learn and adapt to new software programs.
• Strong written and verbal communication skills.

Responsibilities

• Answer inbound calls and respond to inquiries promptly and courteously.
• Analyze billing system information to service customers effectively.
• Respond to customer inquiries via phone, email, or letter.
• Enter billing data to maintain account integrity.
• Handle inbound premium payments.
• Review premium refunds.
• Review collection activity and coordinate with third-party agencies.
• Perform daily/monthly billing reconciliations.
• Monitor accounts receivable balances.
• Perform other duties as assigned.

Skills

Multitasking

Team collaboration

Communication

Problem solving

Ownership

Adaptability

Confidentiality

Education

High school diploma or GED

Tools

Billing software

Job description

**THIS IS POSITION CAN BE IN OFFICE OR REMOTE**

Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services!

Essential Functions:

• Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed


• Analyze billing system information to service our internal and external customers effectively and efficiently


• Respond professionally to customer inquiries via phone, email, or letter


• Billing system entry, as needed, to maintain account integrity


• Handle inbound premium payments


• Adhering to all compliance regulations and security policies


• Review and issue premium refunds


• Review and evaluate internal collection attempts and send to a third party collection agency


• Daily/Monthly billing system reconciliation


• Monitor accounts receivable balances


• Performs other duties as assigned

Required Skills:

• Ability to multitask in a fast-paced environment


• Team player able to develop strong internal working relationships and collaborate with peers on a daily basis.


• Having a positive demeanor, good verbal and written communication skills, and professional in all aspects


• Ability to research problems to resolve and make decisions

• Take ownership of any follow-up work necessary to service customer


• Ability to quickly learn and adapt to new software programs


• Ability to maintain confidential and sensitive information

Required Experience

• High school diploma or general education degree (GED); or up to one-year related experience and/ou traing; or equivalent combination of education and experience.

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