Billing & Service Resolution Specialist

Montgomery County, OH; Kettering (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Montgomery County, OH is seeking a customer service representative to handle water and sewer inquiries in a high-volume call center. You will respond to billing questions and update accounts using the billing software, processing payments and arranging plans as needed.

Responsibilities include scheduling service orders, researching account problems, preparing memos and follow-up documentation, and occasionally serving as backup cashier.

Qualifications

• Equivalent to high school diploma; two (2) years full time employment interacting with public in a customer service environment and two (2) years full time work experience utilizing a personal computer and word processing software.

Responsibilities

• Respond to customer inquiries about water and sewer service and billing in a high volume call center.
• Use billing software to update accounts, process payments, and arrange payment plans.
• Schedule service orders, investigate and resolve account problems, and prepare correspondence and reports.
• Occasionally serve as backup cashier.

Skills

Customer service

Problem solving

Communication

Education

High school diploma

Tools

Billing software

Word processing

Job description

Montgomery County, OH is seeking a customer service representative to handle water and sewer inquiries in a high-volume call center. You will respond to billing questions and update accounts using the billing software, processing payments and arranging plans as needed.

Responsibilities include scheduling service orders, researching account problems, preparing memos and follow-up documentation, and occasionally serving as backup cashier.